Job description

About the Role

Join the Financial Services team at Brazil's largest retailer! We seek proactive individuals eager to grow professionally and be recognized for their achievements. Our ideal candidate thrives on challenges, loves engaging with people, and is committed to delivering exceptional results.

We prioritize employees who passionately delight customers, ensuring every interaction is excellent, human, and solution-focused. Our goal is to consistently provide the best possible customer experience.

Key Responsibilities

Provide empathetic, personalized customer assistance through chat, focusing on resolving individual needs effectively.
Dynamically promote financial products and services to build customer loyalty and offer the best solutions.
Meet and exceed sales targets, with opportunities to earn rewards based on performance.
Address inquiries and fulfill requests professionally to guarantee full customer satisfaction.

Requirements and Expectations

Completed high school education.
Sales experience is a plus but not mandatory.
Available to work in a 6 days on, 1 day off rotation (Monday to Saturday).
Daily work hours of 6 hours and 20 minutes, primarily in the afternoon.
Reliable internet connection with a minimum speed of 100 Mbps using a wired desktop setup.
Clear and direct communication skills.
Customer service techniques and active listening skills to understand client needs.
Effective time management and prioritization abilities.
Proactive attitude with a strong desire to make a positive impact.
Teamwork skills and creativity to delight customers.
Passion for challenges and a results-driven mindset.

Benefits

Competitive salary with benefits including meal vouchers and medical/dental assistance.
Performance incentive campaigns and semiannual profit-sharing (PLR).
Desktop equipment provided for work.
Flexible breaks throughout the workday.
Internet cost reimbursement.
Structured development programs and career advancement opportunities.
Inclusive and respectful work environment.
Additional perks such as optical reimbursements, Totalpass access, transportation vouchers, pharmacy discounts, Carrefour store discounts via company card, life insurance, and partnership with Sesc.

Additional Details

Number of vacancies: 10
Job location: Barueri, São Paulo, Brazil
Contract type: Permanent (CLT)
Work schedule: Part-time afternoons
Professional area: Telemarketing/Inbound Call Center
Position level: Operational

Home Office - Operador de Atendimento Chat - Call Center Comercial