Home Delivery Service Officer/Executive

Work Schedule and Location

• Five and a half day work week: Monday to Friday from 7:30 AM to 4:30 PM, plus either Saturday or Sunday from 9:00 AM to 1:00 PM.
• Worksite located at 7 Toh Tuck Link, Singapore 596227.

Core Responsibilities

• Ensure smooth and precise handling of orders from start to finish received via online platforms or phone calls.
• Manage processing of delivery requests, keeping track of stock availability for shipments.
• Regularly inspect inventory quantities, update the stock management system, and alert for any out-of-stock items.
• Collaborate with suppliers and store teams to verify inventory statuses.
• Prepare inter-branch transfer paperwork and coordinate internally on issuing purchase orders.
• Monitor and communicate with delivery vendors, suppliers, and inter-outlet transfers to guarantee prompt arrivals at the warehouse.
• Work closely with warehouse personnel to ensure orders are correctly picked and packed for timely dispatch.
• Maintain customer communication regarding stock status, product exchanges, returns, and arrangement of delivery times.
• Proactively notify customers about any unforeseen delays or issues, suggesting alternatives to minimize delays and inconvenience.
• Manage customer complaints and feedback through investigation, resolution, and escalation when necessary.
• Undertake any other job-related duties as assigned.

Candidate Requirements

• Minimum educational qualification of GCE ‘O’ Levels.
• Strong verbal and interpersonal communication abilities with a focus on customer satisfaction.
• Competent in computer use for work-related tasks.
• Excellent organizational skills and a keen eye for detail.
• Capability to function effectively within a team and collaborate across different employee levels.
• A proactive mindset paired with a positive, can-do attitude.

Employee Benefits

• Coverage including medical reimbursement and health insurance.
• Discounts available on staff purchases.
• Recognition through long service awards.
• Provision of company uniform.