Home Assessor

Role overview

This position is part of a broader effort to expand and strengthen assessment capability across the country. It suits someone who is comfortable attending homes in person, explaining next steps to customers, coordinating with builders, and keeping repairs moving within tight timeframes.

What the job involves

Most days begin with a scheduled run sheet of property visits. You will travel to damaged homes, inspect the loss, and determine the most suitable repair approach based on what you observe on site rather than relying only on photographs. Some inspections will be simple, while others will require a more detailed, practical assessment, including reviewing accessible damage, tracking moisture movement, and checking earlier repairs that have not held up.

You will also spend time speaking directly with customers, setting expectations, explaining outcomes, and clearly describing what happens next. Although this is primarily an on-road assessment role, there will also be occasions when assessments are completed from a desktop. In some cases, you will need to explain why a claim outcome is not covered and confidently stand by that decision. Close coordination with builders is also a key part of the role so that work stays aligned and repairs progress without delay.

Service area and travel

The role is mainly based around Parramatta, Blacktown, and nearby areas, but you should expect regular travel beyond this region. During catastrophe events, national travel may also be required to support affected areas.

Key responsibilities

• Carry out on-site inspections, make repair decisions in the field, and document the chosen repair method so the job can progress without unnecessary escalation.
• Discuss assessment outcomes with customers in person, answer questions, and explain the next steps clearly.
• Review scopes with builders, resolve disagreements, and keep repairs moving when timelines or repair approaches are challenged.
• Handle a daily run sheet of active and new claims by balancing inspections, scope preparation, follow-ups, and documentation.
• Use the DOS system every day to produce reports and keep records up to date so work does not back up.
• Travel nationally when required during major weather or catastrophe-related events.

Experience and background

You should have either experience in insurance assessing, loss adjusting, building, restoration, or estimating, with hands-on exposure to scoping repairs and working directly with customers and builders; or experience in desktop home assessing.

What success looks like

• You can connect the evidence from damage, reports, and policy to make solid decisions even when the answer is not obvious.
• You are willing to step in and help when workloads increase rather than waiting for others to take over.
• You stay across timeframes and follow-ups so repairs continue moving.

Benefits and rewards

• A maintained company car, fuel card, and mobile business tools.
• Free skin checks, flu vaccinations, wellbeing sessions, discounted gym access, and discounted insurance.
• Performance incentives paid twice a year.
• Annual salary reviews.
• The option of a 9-day fortnight, with every second Friday off.
• 22 days of annual leave.
• Three weeks of paid training.

About the employer

The business aims to make insurance feel more human by offering a better experience for customers when life does not go to plan. It operates as a challenger brand, focuses on practical support at important moments, and invests in developing its people through structured learning, coaching, and internal career pathways.