Hindi Voice Support Executive

About the Company

Sutherland is a multinational organization focused on business and digital transformation, helping clients improve customer experience across the full engagement journey. With more than 35 years in the industry, the company combines domain expertise, optimization capabilities, proprietary and partner tools, and digital platforms to support growth, efficiency, and productivity. Its work spans cognitive AI, automation, advanced analytics, and digital services, serving sectors such as healthcare, insurance, banking and financial services, communications, media and entertainment, technology, travel and logistics, and retail. The company also highlights its strong innovation base, with 212 inventions linked to patent grants in the US and UK, and a workforce of 40,000 delivering large-scale tailored solutions.

Role Overview

The organization is looking for immediate joiners for a Hindi Voice Support position in Chennai. This role is suitable for freshers who are enthusiastic about customer service and are comfortable communicating clearly in both Hindi and English.

Key Responsibilities

• Answer incoming customer calls in Hindi and provide helpful support.
• Share accurate, prompt responses to customer questions and concerns.
• Address complaints and work toward effective resolution.
• Coordinate with teammates to meet service targets and team goals.
• Keep yourself informed about product updates and company guidelines.

Qualifications

• Applicants should have completed at least high school or hold a graduate degree.
• Strong command of Hindi is required.
• Clear and effective spoken communication is essential.
• Must be able to manage difficult conversations and work well under pressure.

Skills

• Customer support
• Inbound call handling
• Hindi fluency
• Verbal communication
• Problem resolution
• Active listening
• Time management
• Stress management

Work Location

The job is based at Sutherland A1 Block, Ground Floor, Gateway Office Parks, Perungalathur, Chennai, opposite Perungalathur Railway Station.

Selection Process

• HR interview
• SD panel interview
• Voice assessment

Application Notes

Immediate joiners are preferred. Interested candidates were asked to share their resume through the hiring contact provided in the source. The company also states that it never requests payment or favors for job opportunities; any suspicious activity should be reported to the TA helpdesk email mentioned in the source.