Job description

Company Overview

TerraPower is an innovative nuclear technology firm headquartered in Bellevue, Washington, dedicated to enhancing global living standards by developing safer, more affordable, and environmentally sustainable nuclear energy solutions. Founded in 2006 by Bill Gates and other visionaries, the company's mission is to lead nuclear technology advancement while fostering innovation and leadership in the nuclear sector. TerraPower also pioneers medical isotope technologies to improve human health outcomes.

Position Overview

We are seeking a motivated Helpdesk Technician to provide frontline technical support to both onsite and remote users, assisting with hardware and software issues and facilitating smooth technology operations that underpin our team's development of cutting-edge nuclear technologies.

Key Responsibilities

Create and maintain comprehensive internal and external knowledge base resources to aid in resolving support tickets.
Manage Active Directory accounts and control access to collaboration platforms.
Handle lifecycle management of PCs including receiving and tracking inventory.
Process software requests and support business travel technology needs.
Assist with remote access solutions and support users located primarily in Bellevue and Everett.
Support onboarding processes and collaborate within a tiered support team.

Qualifications and Skills

Strong communication abilities and a collaborative mindset.
Ability to assimilate and apply new technical concepts rapidly.
Maintain composure under pressure to determine effective solutions.
Excellent customer service orientation and interpersonal skills.
Well-developed organizational and proactive problem-solving skills.
Integrity and reliability are essential traits.
Flexibility and adaptability in dynamic environments.

Development Areas

Providing client support both remotely and face-to-face.
Experience with rapid deployment tools such as MDT and SCCM.
Fundamental knowledge of Windows in managed domains.
Understanding networking concepts including DHCP, DNS, TCP/IP, and wireless.
Familiarity with Multi-Factor Authentication and information security principles.
Experience using ticketing systems like JIRA.
Basic understanding of desktop and laptop hardware components.

Job Functions and Physical Requirements

Extended sitting, occasional bending, hand dexterity required.
Ability to lift up to 25 pounds safely.
Repetitive tasks involving prolonged computer use.
Focused visual and audio work environment.
Standard office setting with some stair use; typical >8 hour workdays.
Minimal travel expected, roughly 0-10%.

Additional Information

TerraPower adheres strictly to U.S. Government export control laws requiring verification of applicants' citizenship status. Foreign applicants must comply with audit requirements and may face limitations depending on government authorization times.

Compensation and Benefits

Salary range: $62,489 to $96,733 annually, with offers typically in the lower-to-mid band reflecting qualifications, market data, and equity considerations.
Comprehensive benefits package including medical, vision, dental, life & disability insurance, gender affirmation benefits, parental leave, 401k plan.
PTO: 21 annual paid days off and 10 holidays.
Relocation assistance and professional development support available.