Helpdesk Support / Service Planner

Overview

You will be part of a busy, cooperative office team, where the role centres on delivering day-to-day administrative and operational support across the organisation. It is a varied position that helps keep internal processes running smoothly while assisting both colleagues and managers.

Key responsibilities

• Offer broad administrative assistance, including handling correspondence, preparing documents, and monitoring follow-up tasks.
• Arrange travel and accommodation bookings when needed.
• Keep filing systems accurate and well organised in both digital and paper formats.
• Serve as the first professional point of contact for staff, visitors, and outside stakeholders.
• Make sure the office remains tidy and supplied with essential items.
• Manage confidential and sensitive information appropriately and discreetly.
• Update employee records and internal systems carefully and accurately.
• Prepare employee updates and general business correspondence.
• Support HR administration tasks as required.
• Process supplier invoices and assist with financial monitoring.
• Track annual leave records and employee leave requests.
• Help maintain health and safety records, including revisions to policies and procedures.
• Assist with planning schedules, coordinating training, and responding to general office queries.
• Contribute to weekly and monthly reports for management.
• Provide additional administrative support whenever needed.

Requirements

• Prior experience in an administrative, office support, or similar coordination role.
• Good working knowledge of Microsoft Office tools, especially Word, Excel, and Outlook.
• Strong planning, organisation, and time-management ability.
• High attention to detail and a strong focus on accuracy.
• Clear and professional communication skills, both spoken and written.
• Ability to manage confidential information carefully.
• A proactive mindset with a practical, solution-focused approach.
• Comfortable working independently as well as collaboratively.
• Strong troubleshooting skills and a polished telephone manner.

Additional information

This role is based in a dynamic office setting in Dublin, County Dublin, Ireland. The job is full-time and site-based. The application notice included with the source material has been omitted here and no external links are provided.

Employment terms

The source did not state a salary, stipend, or number of openings. No specific start date or application deadline was provided. This position is not an internship.