Help Desk Technician I

Role Overview

Regalo Health is hiring a Help Desk Technician I to support its expanding IT function. The role focuses on assisting both in-office and remote staff, handling onboarding and offboarding tasks, tracking technology assets, and keeping the organization’s daily-use systems and devices running smoothly.

This opportunity is well-suited to someone aiming to advance an IT career while building practical exposure to Microsoft 365, Intune, cybersecurity utilities, endpoint administration, and enterprise technology setups.

Key Responsibilities

• Deliver first-line support for hardware, software, printers, and business applications.
• Work through helpdesk requests promptly and see them through resolution.
• Assist employees working from the office as well as those working remotely.
• Set up, distribute, maintain, and troubleshoot laptops, desktops, and mobile devices.
• Support the onboarding and exit process for employees.
• Create user accounts and manage access rights and permissions.
• Support Microsoft 365 applications and services, including Outlook, Teams, and Windows-based environments.
• Help enroll and administer devices through Microsoft Intune.
• Support remediation and other security tasks in Microsoft Defender.
• Keep hardware inventory and asset records accurate and up to date.
• Handle shipping, receipt, rollout, and return of company equipment.
• Prepare and maintain clear technical documentation.
• Contribute to IT projects and broader technology initiatives.
• Carry out additional duties assigned by the CTO, Director of Infrastructure & Integrations, or IT Manager.

Requirements

• Ideally, 1 to 3 years of experience in IT support.
• Strong ability to troubleshoot and provide high-quality customer service.
• Working knowledge of Microsoft Windows and Microsoft 365.
• Comfortable communicating with both technical teams and non-technical end users.
• Well-organized with strong attention to detail.
• Able to juggle multiple tasks and priorities in a busy environment.
• Preferred: hands-on experience with Microsoft Intune.
• Preferred: familiarity with Microsoft Defender.
• Preferred: experience with Microsoft Entra ID.
• Preferred: CompTIA A+ certification.
• Preferred: experience supporting remote employees.
• Preferred: background in healthcare, pharmacy, HIPAA-regulated, or other highly regulated environments.

Benefits

• 401(k) retirement plan.
• Dental coverage.
• Health insurance.
• Health savings account.
• Paid time off.
• Vision insurance.

Work Location

This position is based onsite in Montgomeryville, PA.