Healthcare Virtual Assistant Athena EMR Experience

OverviewSnapscale is seeking a highly skilled Healthcare Virtual Assistant to support day-to-day U.S. clinic operations in a remote setup and ensure a seamless patient experience. This role requires strong communication skills, attention to detail, and hands-on experience in U.S. healthcare processes. The ideal candidate must have proven expertise in EMR systems, specifically Athena EMR, and the ability to manage multiple clinical and administrative tasks efficiently while working remotely.Key ResponsibilitiesVerify patient benefits and insurance coverage accurately and efficientlyReactivate past patients and maintain engagement through consistent follow-upsHandle inbound calls and assist patients with inquiries professionally and empatheticallyConduct appointment confirmations, reminders, and outbound follow-upsSchedule and reschedule patient appointments using Athena EMRMaintain and update patient records in Athena EMR (required)Perform medical chart scrubbing to ensure accuracy and completeness of patient dataProcess and manage prior authorizations following payer and clinic guidelinesHandle prescription refills in accordance with clinic protocolsAudit laboratory results and follow up on missing or pending reportsSupport monitoring and coordination of clinic workflows in a remote setting, including virtual systems and tools Minimum 6 months to 1 year of hands-on experience with Athena EMR (required)Experience working with US based clinics and/or health insurance providersExperience in insurance verification, patient coordination, and inbound call handlingExperience in medical chart scrubbing and prior authorization processingExperience in refill processing, lab result auditing, and follow-up coordinationMedical billing and coding experience is an advantageStrong written and verbal English communication skillsHighly organized, detail-oriented, and self-motivated for remote workMust have a stable internet connection and a dedicated quiet home workspacePlease mention the word **ADMIRABLY** and tag RMmEwMTo0Zjg6MWMxODo4ODc5Ojox when applying to show you read the job post completely (#RMmEwMTo0Zjg6MWMxODo4ODc5Ojox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.