Job description

Role overview

Banner Health is looking for an energetic and service-focused healthcare scheduler to join its patient contact center team. This role supports patients and care teams by handling appointment coordination, guiding patients through scheduling steps, and helping ensure a smooth, respectful experience. The position is remote and can be performed from Banner-approved states.

Work setup and schedule

This is a part-time remote position based in Arizona, United States. The role is assigned to the Patient Contact Center AZ East department. The shift is daytime, with Monday availability required from 8:00 AM to 4:30 PM. The remaining days are assigned through shift bidding, for a total workweek of 19.5 hours. Training runs Monday through Friday from 8:00 AM to 4:30 PM for six weeks. A hardwired internet connection is required for remote work.

What you'll do

The scheduler coordinates appointments for physicians, medical practices, and facilities while keeping the patient experience clear and efficient. The work involves communication with patients, providers, facilities, and internal teams through phone, email, chat, and electronic messaging tools. The role also includes collecting and verifying patient and insurance information, explaining appointment-related instructions, and helping prepare patients for tests and procedures.

Scheduling and patient coordination

Answer incoming calls and place outbound calls to coordinate patient care and scheduling needs.
Book, change, and cancel appointments, tests, and procedures using scheduling and electronic medical record systems.
Look for alternate appointment options when the preferred time is unavailable, while following safety and scheduling protocols.
Gather patient demographics, insurance details, and other documents needed for referrals, authorizations, and registration.
Share appointment locations, directions, and pre- and post-test instructions with patients.
Set payment expectations, explain estimated charges where applicable, and help support a no-surprises experience at the point of service.
Receive, sort, label, store, and manage scanned documents and physician orders in imaging systems.
Confirm that required documents and compliant orders are in place before appointments.
Collect pre-payments and verify coverage when required.
Support inbound and outbound communications for facilities across the states where Banner Health operates.

Requirements

High school diploma, GED, or equivalent practical working knowledge.
At least 1 year of customer service or related experience in a healthcare environment.
Experience in a medical office, clinic, hospital scheduling, lab, medical transcription, medical assisting, or medical receptionist role is acceptable.
Ability to handle a fast-paced contact center environment and respond accurately to inquiries.
Comfort using technology tools, scheduling systems, and multiple digital communication channels.
Strong interpersonal, verbal, and written communication skills.
Ability to follow oral and written instructions carefully.
Solid organization, time management, typing, and keyboarding skills.
Capability to work with standard office software and meet productivity and deadline expectations.
Team-oriented mindset with a professional, helpful, and solution-focused approach.

Preferred background

Prior experience in an inbound call center or practice management scheduling environment.
Familiarity with medical terminology.
Knowledge of payor contract terms and related processes.
Additional related education or experience is considered an advantage.

Compensation

The estimated pay range for this role is $19.06 to $28.60 per hour. The final offer may vary depending on relevant experience, education, certifications, skills, and location. The stated range is a good-faith estimate and does not include the value of the full rewards package.

Additional information

Applicants must be able to work in a remote setup from a Banner-approved state and maintain a hardwired internet connection. Banner Health offers growth potential and stable employment within a large healthcare organization. The company maintains a drug-free workplace and follows equal employment opportunity principles for disabled individuals and veterans.

Healthcare Scheduler