Healthcare Operations Support Specialist - Mental Health

Role Overview

This role supports the back-office operations of a growing mental health practice group. It offers flexibility to work remotely while requiring in-office presence at the Bethesda, MD location at least two days each week.

The main focus is on tracking billing issues that have been escalated beyond the normal billing process, then following through until each matter is resolved or properly handed off. The billing team handles the core billing work; this position helps keep unresolved items moving by checking on status, identifying delays, organizing reports, and making sure next steps are clearly documented.

The ideal candidate brings strong organization, dependability, comfort with spreadsheets and data, and the ability to work with minimal supervision while taking full ownership of assigned work.

Key Responsibilities

• Keep an eye on billing and account matters that remain open after the standard billing workflow has been used.
• Check in with the billing team, internal staff, vendors, or leadership when accounts need follow-up.
• Maintain clear records for each escalated item, including current status, next action, responsible owner, and follow-up date.
• Spot accounts where follow-up looks late, incomplete, or unclear.
• Review reports for old balances, denied claims, coordination-of-benefits issues, unresolved patient balances, and missing follow-up.
• Update trackers for open items, overdue follow-ups, and unresolved issues.
• Verify that required billing outreach has been completed through approved systems and workflows.
• Create payroll support reports for leadership review.
• Monitor activity in business systems, spreadsheets, and related tools.
• Assist with opening new locations by tracking setup tasks, deadlines, owners, and outstanding items.
• Follow up on assigned tasks with internal teams, billing partners, vendors, and leaders.
• Escalate delayed, incomplete, or ambiguous items to the right person.
• Prepare straightforward status summaries and data reports for leadership.

What We Are Looking For

• Advanced comfort with Excel and data review.
• Excellent attention to detail.
• Ability to work independently and stay self-directed.
• Strong ownership mindset, with consistent follow-through until tasks are finished or escalated.
• Comfort handling open tasks without frequent reminders.
• Ease working with spreadsheets, reports, trackers, and task lists.
• Strong written communication skills.
• Reliable organization and follow-through.
• Comfort working across several systems.
• Ability to commute to the Bethesda, MD office on a weekly basis.
• Experience in a mental health practice is preferred.
• Background in healthcare, billing, revenue cycle, payroll, or operations is preferred.

Helpful Experience

• Operations in a mental health practice.
• Administrative support in healthcare operations.
• Medical billing or revenue cycle support.
• Payroll reporting or compensation tracking.
• Working with Excel, Valant, EMRs, CRMs, or similar platforms.
• Supporting operations across multiple locations.

Growth Opportunity

This role offers advancement potential. After 6 months, candidates who show strong performance, independent task ownership, and the ability to manage workflows with limited oversight may be considered for a move into a manager-level position.

Compensation

The base pay is $45,000 per year, and there is eligibility for performance-based bonuses of up to $3,000 annually. Bonus eligibility depends on meeting defined performance measures tied to report accuracy, timely follow-up, issue tracking, escalation handling, payroll report support, and completion of assigned operations work. A compensation figure of $48,000 per year is also referenced in the listing.

Benefits

• Performance-based bonus
• Competitive pay
• Dental coverage
• Health insurance
• Advancement opportunities
• Paid time off
• Training and development
• Vision coverage
• Wellness resources

About the Organization

This organization is a growing outpatient mental health practice group with multiple locations. Its team supports clinicians, patients, and clinic leadership by keeping the operational side of the business running smoothly.

The culture emphasizes creativity, collaboration, inclusion, growth, and a people-first mindset. Applicants are encouraged to apply even if they do not meet every qualification, as the organization values diverse backgrounds and authentic contributors. There is also a strong focus on supporting employee well-being, reducing burnout, and creating clear career growth paths.

Company Structure

The business operates as a socially responsible for-profit model, designed to remain flexible, responsive to community needs, and focused on innovation, employee support, and sustainable compensation. The intent is to combine purpose-driven mental health work with a workplace that values creativity, adaptability, and long-term engagement.