Health Services Manager - Partnerships

Role Overview

Hinge Health is actively looking for a Health Services Manager to manage and develop strategic alliances with health plan partners. This position focuses on delivering measurable benefits to health plans, their clients, and members by combining relationship management, commercial growth, strategy, and cross-team coordination to ensure partnerships are efficient, aligned, and high-performing.

Key Responsibilities

• Act as the primary contact for designated health plan partnerships, driving the execution and alignment with joint goals.
• Establish and sustain strong collaborative relationships with partner teams spanning sales, product, marketing, and clinical sectors to reinforce Hinge Health’s role as a strategic ally.
• Oversee partnership operations such as organizing recurring meetings, preparing agendas, documenting notes, and ensuring follow-through on action items.
• Respond promptly and accurately to partner inquiries by coordinating across multiple internal teams to deliver well-prepared answers.
• Maintain updated knowledge of each partner’s organizational structure, priorities, risks, and challenges, and communicate relevant insights internally.
• Work with Health Services Managers and Directors to convert partnership strategies into detailed action plans featuring milestones, timelines, responsibilities, and progress updates.
• Create and manage trackers, dashboards, project schedules, and logs to enhance transparency around priorities and dependencies.
• Prepare clear operational and performance reports both for internal stakeholders and select partner meetings.
• Monitor and resolve risks, issues, and escalations by collaborating with cross-functional teams to identify root causes and drive solutions.
• Identify opportunities to improve operations and assist in updating processes, workflows, and standard operating procedures.

Qualifications

• Minimum two years of experience in health plan partnerships, payer strategy, digital health, healthcare consulting, or related arenas.
• Familiarity with U.S. health plan structures, including distinctions between ASO and fully insured models, as well as key lines of business like Medicare Advantage.
• Proven ability to support complex, cross-department projects in dynamic and ambiguous settings, coordinating among sales, clinical, product, and operations teams.
• Strong communication skills, both written and verbal, capable of clearly conveying complex ideas professionally to diverse audiences.
• Willingness to travel up to 20%, with seasonal variation in travel demands.

Preferred Experience

• Experience collaborating with large national payers.
• Background in digital health sectors such as virtual care, musculoskeletal (MSK) health, behavioral health, or population health.
• Understanding of claims analysis, return on investment modeling, or value-based care frameworks and ability to translate data into narratives suitable for partners.
• Involvement in launching new products or expanding lines of business within health plan partnerships, including new solutions or market segments.

About Hinge Health

Hinge Health leverages technology to transform healthcare delivery, initially targeting musculoskeletal conditions affecting over 1.7 billion individuals globally. Utilizing an AI-driven, human-centered care model, the company improves clinical outcomes, patient experience, and costs by offering personalized, evidence-based interventions from acute injury to post-surgical rehab.

Serving as the trusted partner for over 50 health plans and other stakeholders, Hinge Health's platform reaches more than 20 million people via 2,550+ employers. The company is headquartered in San Francisco and maintains offices in Montreal and Bangalore.

Employee Benefits

• Comprehensive medical, dental, and vision coverage, including support for gender-affirming care, family and fertility planning, and travel reimbursements for healthcare access beyond local areas.
• 401(k) retirement plans with traditional and Roth options featuring a 2% company match.
• Stipends to support personal learning and development pursuits.

Inclusion and Equal Opportunity

Hinge Health is committed to equal employment opportunities and prohibits any discrimination or harassment. Employment decisions are made without regard to legally protected characteristics including race, gender, sexual orientation, disability, veteran status, or other protected statuses. The company provides reasonable accommodations to qualified candidates with disabilities upon request.

Security Note

Candidates should be vigilant for phishing scams impersonating company employees. Genuine recruiters use only @hingehealth.com email addresses and will not request financial information during the hiring process. Suspicious communications should be reported to official channels.

Compensation

The salary range for this position is from $70,680 to $128,340 annually.