Health Engagement Specialist

About Diverge Health

Diverge Health dedicates itself to enhancing healthcare access and outcomes for underserved communities by collaborating with primary care providers. The organization equips independent healthcare practices with targeted resources and clinical programs to bridge care gaps, addressing patients' medical, social, and behavioral needs to reduce healthcare expenses and improve quality of life. Rooted in values like humility, continuous learning, and empathy, Diverge Health aims to empower communities and help individuals achieve optimal health.

Role Overview

The Health Engagement Specialist will focus on reaching out to Medicaid patients who require critical preventive care, including those who may excessively use emergency services or are transitioning from hospitals to home or alternative care venues. This position is perfect for empathetic, outgoing individuals eager to make a meaningful impact in patients’ healthcare journeys within a dynamic startup atmosphere.

Key Responsibilities

• Initiate a significant number of outbound communications to patients, many without prior interactions with Diverge Health.
• Handle incoming calls from patients responding to outreach or referrals, as well as from primary care providers coordinating care with Diverge Health.
• Identify patients frequently utilizing emergency rooms and guide them toward more suitable healthcare services.
• Engage patients during care transitions to ensure continuity, educate on preventive care importance, and promote routine provider visits.
• Assist patients by scheduling appointments, navigating healthcare options, and overcoming barriers to access.
• Build trust through tailored, empathetic interactions that honor individual patient needs.
• Document patient communications meticulously using CRM platforms such as Salesforce.
• Consistently meet or surpass daily outreach and engagement targets.

Qualifications and Skills

• 1 to 2 years of experience in healthcare patient engagement, outreach, or customer service roles.
• Excellent communication and interpersonal abilities to quickly establish rapport and trust.
• Compassionate attitude towards patients from various backgrounds.
• Capability to thrive in a rapidly changing work environment with shifting priorities.
• Strong analytical and problem-solving skills to address obstacles patients face securing care.
• Preferred familiarity with care coordination, preventive healthcare services, transitions of care, CRM tools like Salesforce, and call management systems.
• Effective organizational skills to juggle multiple assignments simultaneously.

Attributes for Success at Diverge Health

• Empathy combined with objectivity and a humble yet diligent approach.
• Comfort with uncertainty and adaptability in a dynamic workplace setting.
• Proactive problem-solving with critical thinking and strong execution capabilities.
• Collaborative team spirit aligned with Diverge Health’s mission and core values.
• Ability to genuinely connect with diverse individuals across all walks of life.

Additional Information

This is a full-time, non-exempt position offering an hourly wage between $27 and $29. The company is backed by investors such as GV and incubated by Triple Aim Partners, which has a history of launching innovative healthcare companies focused on enhancing value and patient experiences.

Diversity, Equity, and Inclusion are integral principles at Diverge Health, which provides equal employment opportunities regardless of race, sex, age, disability, veteran status, or any legally protected characteristic. Hiring decisions are made solely on merit and business needs.

Applicants must be authorized to work in the United States without employer sponsorship, both currently and in the future. Positions are not available in Alaska or Hawaii due to operational time zone constraints.