Head of Supply Chain and Fulfilment

About the Company

A dynamic British scale-up focused on offering premium eco-friendly promotional merchandise to global brands. This digital-first company challenges wasteful marketing practices with reusable, high-quality products designed to make a positive environmental impact, aiming to be the world leader in sustainable promotional items.

Role Overview

This senior leadership position directly reports to company directors and carries full responsibility for the supply chain and fulfilment operations. The role entails overseeing the day-to-day function and shaping scalable processes to support continued expansion, ensuring excellent customer experiences, strong margins, and eco-conscious practices.

Key Responsibilities

• Lead and manage the supply chain and fulfilment teams to achieve consistent, reliable, and scalable outcomes.
• Develop and mentor a small in-house team by establishing performance targets, KPIs, and fostering accountability.
• Establish and nurture strategic partnerships with suppliers and external collaborators.
• Take full ownership of operational outcomes including stock levels, costs, and risk management, collaborating closely with leadership for planning.
• Promptly resolve operational issues, focusing on long-term improvements and learning.
• Design streamlined processes and implement systems to reduce complexity and reduce errors.
• Deliver succinct reports and actionable insights to the leadership team to inform strategic decisions.
• Prepare operations for future growth via resilience enhancement, accurate forecasting, and capacity planning.
• Bring operational insights and market trends into broader business discussions and cross-team initiatives.

Job Requirements

• Extensive senior-level experience within supply chain, fulfilment or operations leadership.
• Proven track record of working in scaling or rapidly growing companies.
• Demonstrated expertise in managing teams and driving employee development.
• Strong commercial mindset with the ability to optimize service, costs, and risk appropriately.
• Experience handling inventory management and managing supplier relationships effectively.
• Proficiency in process design and operational improvements with a systems-oriented approach.
• Highly organized, dependable, and accountable for delivering results.
• Excellent written communication abilities.
• Self-driven, practical approach, and readiness to be involved hands-on when necessary.

Additional Information

• Contract Type: Long-term contract
• Part-time hours: 20 to 30 hours per week
• Fully remote, supporting a remote-first work culture
• Compensation ranges from £170 to £230 per day gross, depending on expertise