Head of Retail

Role overview

This position is for an experienced retail leader to take charge of multi-store operations for a client in the retail sector. The role focuses on improving sales performance, maintaining smooth day-to-day execution, and raising operational standards across all locations. The right candidate will combine team leadership, commercial judgment, and long-term planning to help the business achieve its goals.

Key responsibilities

• Create and roll out retail plans that support broader business objectives while keeping store-level operations running effectively.
• Boost revenue by studying market trends, launching commercial initiatives, and managing KPIs and budgets with discipline.
• Guide and develop Regional, Area, and Store Managers to foster a strong, results-driven, customer-first culture.
• Maintain high service standards and handle escalated customer concerns promptly and professionally.
• Manage inventory control, compliance, financial performance including P&L, and coordination with cross-functional teams to improve overall results.

Candidate profile

• A bachelor’s degree in Business Administration, Retail Management, Marketing, or a similar discipline is required; an MBA is an advantage.
• The role calls for 10–15 years of growing retail experience, with at least 5 years spent in a senior leadership position.
• Strong capability in leadership, analysis, and financial management is essential, along with working knowledge of Microsoft Office and retail technology such as ERP and POS systems.

Additional information

This opportunity is based in Dubai, United Arab Emirates, and is a full-time on-site role. The hiring team emphasizes safe and transparent recruitment practices and does not ask for payment, bank details, or sensitive personal information during the process. If any suspicious contact claims to represent the company, it should be reported to the provided recruitment contact channel.

Recruitment contact

Grace Myrtle, Recruitment Consultant.