Head of Outbound Sales

Position Overview

We are seeking a Head of Outbound Sales located in Ireland to spearhead the creation and expansion of a dynamic outbound sales division. This role offers the chance to innovate sales strategies, build effective teams from the ground up, and drive significant commercial growth in a fast-moving, results-oriented setting. The candidate will balance strategic vision with active sales involvement, leading efforts in customer acquisition, reactivation, and revenue enhancement through data-driven insights. Collaborating with marketing, CRM, operations, and customer service teams, the role requires optimizing the customer journey while cultivating a culture centered on accountability, teamwork, and continuous improvement.

Key Responsibilities

• Recruit, develop, and lead a high-achieving outbound sales team focused on sustainable, scalable growth.
• Design and implement outbound sales tactics that increase customer acquisition, re-engagement, and revenue.
• Create and enforce sales workflows, calling methods, performance criteria, and engagement techniques to optimize conversion rates.
• Actively participate in sales efforts while mentoring team members to strengthen skills and performance.
• Track, analyze, and improve vital sales indicators like conversion metrics, revenue, customer satisfaction, and campaign effectiveness.
• Work cross-functionally with CRM, marketing, and operational teams to enhance campaign efficiency and client engagement.
• Provide consistent performance evaluations, coaching, commercial reports, and strategic advice to senior leadership.
• Maintain compliance with company policies, industry regulations, and quality benchmarks, fostering a high-performing team environment.

Candidate Profile and Requirements

• Established track record in leading outbound sales, telesales, or call center operations with proven commercial outcomes.
• Experience in building and managing successful sales teams within goal-oriented settings.
• Hands-on sales expertise combined with strong coaching capabilities to lead effective customer engagements.
• Exceptional leadership qualities, including people management, motivation, and development skills.
• Robust commercial insight with a history of enhancing sales metrics, conversions, and revenue growth.
• Data-oriented mindset featuring proficiency in monitoring KPIs and leveraging sales analytics for decision-making.
• Excellent communication, negotiation, and stakeholder relationship skills.
• Proficiency in both written and spoken English.
• Familiarity with CRM software, outbound dialers, customer lifecycle management, or retention strategies is beneficial.
• Experience in iGaming, online gaming, sportsbook, or other B2C sectors, plus knowledge of additional European languages, would be advantageous.

Compensation and Benefits

• Competitive yearly salary in the range of 55000 to 65000 Euros depending on expertise.
• Incentive-driven bonus plan based on performance metrics.
• Fully remote work setup allowing location flexibility anywhere across Europe.
• Unique opportunity to architect and lead a new outbound sales department with substantial strategic input.
• High degree of ownership, independence, and measurable impact on company growth.
• Growth and advancement prospects in a rapidly expanding international firm.
• Supportive and ambitious workplace culture that values cooperation.
• Chance to influence commercial strategy and play a key role in the organization's future success.

Additional Information

Applications are managed by a partner company who will handle communication and next steps including interviewing and assessment processes. The selection process integrates AI-based candidate matching tools designed to ensure impartial and efficient application evaluation while final hiring decisions are human-led.

Data Privacy: Personal information submitted during application will be processed under data protection laws including GDPR, primarily to evaluate suitability and share relevant details with the hiring client. Applicants have full rights regarding access, correction, deletion, and objection to processing.

AI tools may assist in screening and analyzing application materials, but they supplement rather than replace human decision-making.