Head of Operations

Role Overview

This organization is looking for a senior operations leader to own the company’s operational engine and help steer execution at an executive level. The position calls for a strategic, hands-on professional who can improve business processes, lift efficiency, guide cross-functional teams, and keep operations running at a consistently high standard.

Key Responsibilities

• Create and roll out operational plans that support the company’s direction, targets, and growth priorities.
• Direct the daily functioning of the business to maintain productivity, smooth service delivery, and operational discipline.
• Build, refine, and standardize workflows, procedures, and performance benchmarks.
• Track important operational indicators and KPIs, then share actionable observations and recommendations with senior leadership.
• Lead programs focused on operational excellence, process redesign, automation, and cost control.
• Work closely with department heads so operational execution stays aligned with business objectives and customer needs.
• Handle workforce planning, staffing allocation, budgeting, and operational projections.
• Spot risks in operations and introduce controls or mitigation plans to protect business continuity.
• Drive change initiatives, organizational improvement efforts, and broader transformation projects.
• Ensure adherence to internal policies, regulatory obligations, quality expectations, and operational safeguards.
• Coach and develop managers and operational staff while encouraging accountability and strong performance.
• Contribute to strategy, expansion plans, and evaluation of new business opportunities.
• Prepare executive-level summaries, operational reviews, and business performance updates for stakeholders.

Requirements

• Demonstrated background in operations leadership, business management, supply chain, logistics, or a similar senior role.
• Strong grasp of operational strategy, continuous improvement, and performance management across an organization.
• Experience managing cross-functional teams and large operational functions.
• Well-developed analytical thinking, problem-solving ability, and sound judgment.
• Excellent skills in leadership, communication, negotiation, and stakeholder coordination.
• Hands-on exposure to budgeting, forecasting, resourcing, and performance tracking.
• Comfort working with business systems, ERP tools, analytics platforms, and operational reporting solutions.
• Ability to succeed in a fast-moving, changing, and growth-focused environment.
• Strong commercial mindset and strategic business understanding.
• A bachelor’s degree in Business Administration, Operations Management, Supply Chain Management, Engineering, or a related discipline is preferred; an MBA or other leadership qualification is a plus.

What’s Offered

• The chance to influence and lead operational strategy across the organization.
• Exposure to business transformation, growth, and high-impact improvement initiatives.
• Potential progression into executive roles such as COO, Managing Director, or General Manager.
• A collaborative, innovative, and performance-led leadership culture.
• Executive-level autonomy and decision-making authority.
• A competitive compensation structure with performance incentives and a full benefits package.