Head of Operations

Role Overview

Le Marché is looking for a seasoned operations leader to take charge of the organization’s day-to-day functioning and long-term operational direction. This senior leadership role is focused on improving efficiency, strengthening performance, building scalable processes, and ensuring that operations support the company’s growth plans and overall business vision.

Key Responsibilities

• Create and roll out operating strategies, policies, frameworks, and performance targets that back business expansion and organizational objectives.
• Run daily operations to keep departments efficient, productive, compliant, and consistent in quality.
• Set up, track, and improve KPIs, service benchmarks, reporting systems, and performance measures.
• Lead initiatives around process improvement, automation, cost reduction, and broader operational change.
• Work closely with executive leadership to make sure operational priorities match corporate strategy and long-term goals.
• Handle operational budgets, forecasts, resource allocation, and ongoing financial performance reviews.
• Spot operational risks and put governance controls, risk mitigation steps, and business continuity plans in place.
• Strengthen organizational performance through workforce planning, capacity management, and scalable operating models.
• Oversee vendors, procurement, service delivery performance, and key strategic partnerships.
• Maintain compliance with internal policies, legal or regulatory obligations, quality expectations, and industry standards.
• Drive cross-functional projects, change initiatives, and strategic improvement programs across the business.
• Develop, coach, and retain high-performing teams while promoting accountability, collaboration, innovation, and continuous improvement.

Requirements

• Extensive background in operations management, business operations, general management, or another senior leadership role.
• Strong grasp of operational planning, organizational effectiveness, process improvement, and performance management.
• Proven ability to lead cross-functional teams and oversee complex business functions.
• Solid financial understanding, including budgeting, forecasting, cost control, and business performance analysis.
• Excellent leadership, communication, stakeholder management, negotiation, and decision-making abilities.
• Prior exposure to Lean, Six Sigma, Operational Excellence, Continuous Improvement, or similar approaches is a plus.
• Strong analytical thinking, strategic judgment, and problem-solving capability.
• Ability to manage immediate operational demands while keeping long-term goals in view.
• A track record of improving efficiency, productivity, profitability, and operational scalability.
• Experience with organizational change, transformation programs, and growth-focused initiatives is highly preferred.
• A bachelor’s degree in Business Administration, Operations Management, Engineering, Supply Chain Management, Finance, Management, or a related discipline is preferred.
• MBA or other postgraduate qualifications are an added advantage.

What We Offer

• The chance to directly influence company-wide operations strategy and business performance.
• Exposure to executive leadership, strategic planning, business transformation, and growth programs.
• Potential career progression toward COO, Managing Director, CEO, Regional Director, or similar executive roles.
• A high-impact leadership environment built around collaboration and measurable results.
• Executive coaching, leadership development, and professional growth support.
• Competitive executive compensation, performance-based incentives, and a comprehensive benefits package.