Head of Operations

About Fifty5Blue

Fifty5Blue is an internationally recognized leader in media measurement and analytics, active in over 80 countries worldwide. The company specializes in combining trusted audience panels with extensive data sets to create trustworthy, integrated cross-media audience measurements. This approach offers a unified view of audiences across various platforms and markets, enabling content creators, advertisers, agencies, and platforms to confidently strategize content and ad planning. With extensive knowledge of global media systems, Fifty5Blue designs standardized measurement frameworks that foster consistency and accountability within the media industry.

Position Overview

The Head of Operations role is central within the Television Audience Measurement (TAM) Ireland team tasked with launching a new TV audience measurement panel for the Republic of Ireland starting in January 2028. Located in Dublin, this permanent, full-time position embraces a hybrid working model requiring at least two days per week onsite. The successful candidate will lead the core Operations function, developing a capable team that adapts to the evolving needs of the service while maintaining high data quality through advanced metering and backend systems.

Primary Duties

• Lead and manage the Operations team ensuring alignment with best practices and performance goals.
• Mentor and support team members to achieve individual and collective objectives, including conducting appraisals and identifying development areas.
• Resolve internal conflicts, manage disciplinary procedures, and maintain team communications.
• Regularly reassess workload priorities using key metrics and maintain team productivity to meet service level agreements and KPIs.
• Lead implementation of special projects, ensuring continuous improvement and service excellence.
• Ensure all operational processes, field procedures, and policies are formally documented and consistently applied, complying with ISO9001 standards.
• Promote a culture of continuous improvement and work collaboratively with quality control teams to optimize panel performance.
• Manage recruitment, training, and probation processes, while ensuring awareness and compliance with GDPR and data protection policies.
• Serve as a point of escalation for technical issues related to software and equipment, and help minimize stock wastage.

Required Competencies

• Strong interpersonal skills with a commitment to inclusion and diversity.
• Proven leadership abilities to motivate teams and delegate tasks effectively.
• Adaptability in responding to changing stakeholder and business needs.
• Ability to sustain team performance to meet or exceed set targets for reporting panels and successful field visits.
• Comfortable interacting with personnel at all organizational levels and proficient in tools such as PowerPoint and Excel.
• Meticulous attention to detail and a dedication to high accuracy in everyday tasks.

Additional Information

The company fosters a supportive environment with opportunities for career advancement through training and innovation. They emphasize equal opportunity, wellbeing, and flexible working arrangements to accommodate diverse employee needs. Candidates must have the legal right to work in Ireland without visa requirements. Privacy policies govern applicant data with details available upon request.