Head of Operations, Defender Business Unit

About Journal Technologies

Journal Technologies is dedicated to enhancing the efficiency and integrity of judicial systems across the United States, Canada, and Australia by delivering enterprise software solutions that support court administration. Our flagship eSeries suite helps governmental organizations maintain essential court services, while our research and development explores emerging technologies to improve justice access and operational efficiency. Headquartered in Los Angeles with offices in Utah, Canada, Australia, and multiple remote locations across North America, we are a wholly-owned subsidiary of Daily Journal Corporation (NASDAQ: DJCO) committed to nurturing an empowered, collaborative workplace culture.

Role Overview

We are seeking a Head of Operations for our Defender Business Unit to spearhead strategic leadership and oversee all facets of the unit’s success. This role will partner closely with the CEO to define and implement business strategies, leading cross-functional teams including Sales, Product, Professional Services, Support, and Customer Engagement. Responsibilities encompass driving revenue growth, customer satisfaction, and operational excellence while evolving products and services to adapt to the courts’ changing needs. The position also demands fostering teamwork, accountability, and continuous advancement to maximize value for customers and the company.

Key Responsibilities

• Assume full accountability for the Defender Business Unit’s profitability, revenue expansion, customer satisfaction, and operational efficiency.
• Collaborate with the CEO to develop and execute the Business Unit strategy in alignment with corporate vision and priorities.
• Lead and coordinate Scrum teams spanning Product, Customer Lifecycle, and Customer Growth to achieve unified goals.
• Promote ongoing process improvements by enhancing operational efficiency, simplifying workflows, and growing product-led initiatives.
• Inform product strategies and roadmap decisions based on client needs, market insights, and business priorities.
• Set Business Unit priorities and make cross-functional decisions that optimize customer value and commercial results.
• Track financial and operational metrics to spot improvement areas and implement initiatives that strengthen profitability and growth.
• Develop and maintain strong executive-level customer relationships, acting as a principal sponsor for strategic accounts and projects.
• Partner with Sales and Marketing to increase market presence and deepen client relationships.
• Ensure seamless delivery of implementations, support services, and customer success by encouraging collaboration across teams.
• Represent the Defender Business Unit at customer engagements, industry events, conferences, and among strategic alliances.
• Foster a culture rooted in accountability, collaboration, innovation, continuous improvement, and customer-centricity.
• Manage the Business Unit with growing independence while engaging regularly with the CEO through business reviews and strategic planning.

Qualifications

• Bachelor’s degree in Business, Public Administration, Engineering, Information Systems, or related discipline; MBA or equivalent leadership experience preferred.
• Extensive leadership experience in enterprise software, justice technology, government/public sector technology, or comparable industries.
• Proven track record managing business units, product lines, or cross-functional teams responsible for business growth and performance is highly desirable.
• Expertise in crafting and executing business strategies balancing customer demands, operational efficiency, and fiscal goals.
• Demonstrated ability to lead cross-disciplinary teams in agile and collaborative environments.
• Strong financial acumen with experience in budgeting, profitability oversight, resource management, and operational metrics.
• Preferred experience engaging with senior government or public sector executives to build trusted relationships.
• Familiarity with court operations, judicial processes, or the justice sector is strongly advantageous.
• Excellent leadership, communication, negotiation, and decision-making capabilities to unite diverse stakeholders behind shared objectives.
• Background in driving organizational change, continuous improvement, and achieving measurable business outcomes.

Additional Information

This description outlines primary responsibilities but is not exhaustive; additional duties may be assigned.

Employment is limited to Canadian or U.S. citizens or permanent residents due to legal work authorization requirements; sponsorship is not available.

Compensation and Benefits

• Competitive salary with base estimates ranging from $160,000 to $200,000 USD annually for U.S. locations and remote roles, and $155,000 to $190,000 CAD annually in Canada.
• Comprehensive medical, dental, and vision insurance.
• Generous paid time off and holiday benefits.
• Retirement plans including 401(k) in the U.S. and GRRSP in Canada.
• Annual professional development allowance valued at $1,500 USD per employee.
• Access to in-office book subscriptions to support personal and professional development.
• Flexible scheduling options coordinated with supervisors.
• Remote work opportunities and office attendance flexibility.
• Regular one-on-one meetings with managers to discuss career progression and other employee concerns every four to six weeks.
• Opportunities for travel to company offices and client sites.

Journal Technologies is committed to providing impactful technology solutions, supported by a stable organization dedicated to employee growth and investment.