- Experience
- Any
- Salary
- GBP 90,000 / year
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Eligibility
- Candidates with senior experience in marketing, branding, or customer experience leadership, particularly those with automotive sector exposure and the ability to operate at executive level, are suitable for this role.
- Resume
- Required to apply
Where you'll work
Job description
Overview
This senior marketing leadership role sits with a client in Slough, England, United Kingdom. The position is offered with a hybrid working arrangement and a salary of GBP 90,000 plus package. It suits a strategic leader who can elevate customer experience, strengthen brand trust, and lead organisation-wide initiatives that improve customer satisfaction and loyalty.
The role reports to the Managing Director and calls for someone capable of shaping customer journey strategy, influencing senior decision-makers, and embedding a consistent customer-first approach across the business.
What you will do
- Create and roll out a company-wide customer experience strategy that supports business objectives.
- Work with the executive team to design and deliver initiatives that improve engagement and brand loyalty.
- Carry out market research and interpret customer insights to uncover trends, behaviours, and opportunities.
- Build and integrate a smooth, customer-centred experience across all functions of the organisation.
- Lift customer satisfaction, retention, and overall brand perception through focused improvements.
- Guide senior stakeholders and cross-functional teams to deliver customer-first programmes.
- Track performance using customer data and metrics, then use the findings to improve outcomes continuously.
- Promote a customer-centric culture throughout the company.
What the business is looking for
- Proven experience as a senior leader in marketing, brand, or customer experience, with a track record of driving strategic change and influencing at executive level.
- Background in the automotive sector.
- Strong strategic judgement with the ability to turn business priorities into customer experience actions.
- Excellent stakeholder management, networking, and persuasion skills.
- Strong analytical thinking and problem-solving ability.
- Experience linking customer experience plans to wider commercial goals.
- A customer-first mindset and the ability to design journeys from the end-user perspective.
- A data-led approach, with interest in technology and digital innovation.
- Excellent communication and leadership skills, including confidence working with board-level stakeholders.
Additional information
Employment type: full-time.
Work setup: onsite/hybrid as stated in the source details and description.
Compensation: GBP 90,000 plus package.
No vacancy count, start date, application deadline, or other perks were specified.