Head of IT Operations and Service Delivery

Role Overview

We are seeking a dynamic leader to serve as the Head of IT Operations and Service Delivery for our Dental division within a prominent healthcare organization. This permanent, full-time position is instrumental in ensuring that our IT systems and infrastructure effectively support superior patient care and employee satisfaction.

Key Responsibilities

• Develop and execute the IT Operations and Service Delivery strategy tailored to the Dental business.
• Manage IT infrastructure encompassing cloud services, networking, telephony, end-user devices, and on-premises systems.
• Guarantee system availability, optimal performance, security, and resilience.
• Lead initiatives for disaster recovery and business continuity.
• Directly oversee the IT Service Management processes and frameworks.
• Supervise teams including Service Desk, Application Support, and Major Incident Management.
• Manage relationships and contracts with external suppliers and vendors.
• Mentor, coach, and cultivate a high-performing leadership team.

Candidate Profile

• Established experience in a senior IT leadership role within complex, multi-location environments, preferably in healthcare or service sectors.
• Strong expertise in IT infrastructure management, cloud technologies (notably Microsoft Azure), and IT service management.
• Proven ability to lead sizeable teams and coordinate third-party vendor relations successfully.
• Comprehensive understanding of ITIL frameworks, with v3 or v4 certification preferred.
• Familiarity with compliance and regulatory requirements pertinent to healthcare or similar regulated fields.
• A degree in Computer Science, Information Technology, or a related discipline, or equivalent practical experience.

Benefits

• Competitive remuneration package with annual bonus potential.
• Private medical insurance coverage.
• Enhanced pension scheme contributions.
• Life assurance policy.
• 25 days of paid annual leave plus bank holidays.
• Participation in the Viva global wellbeing programme focusing on mental, physical, financial, social, and environmental health.
• Support for flexible working arrangements and various family-friendly benefits.

Additional Information

This position operates within a company committed to fostering diversity and inclusiveness, encouraging applicants from diverse backgrounds. The employer holds a Level 2 Disability Confident status, ensuring fair treatment and reasonable adjustments throughout the recruitment process for disabled candidates. The role is based in a hybrid working environment, with locations including Angel Court in London, Bupa Place, Health Assurance in Bristol, and Willow House in Staines-Upon-Thames.