Head of Information Technology Operations

Role Overview

A fast-growing commercial business in Singapore is looking for a senior IT operations leader to strengthen its technology foundation. In this position, you will guide a multi-functional team responsible for service management, cloud and infrastructure, workplace technology, and venue operations. The role is vital to keeping core systems stable, resilient, and delivering a consistently high standard of service across the organisation.

Key Areas of Responsibility

• Own IT service management practices, including SLA oversight, weekly service review meetings, and the way technology services are requested, delivered, and tracked across the company.
• Direct the Azure cloud and infrastructure environment, supervise managed service provider performance, ensure effective backup and disaster recovery arrangements, and identify opportunities to improve cloud spend efficiency while preserving continuity.
• Lead venue and network technology operations, covering network reliability, Wi‑Fi administration, and technology support during events, while serving as the main IT contact for Facilities on venue-related systems.
• Manage workplace technology services, including end-user computing, device setup and provisioning, Intune administration, and onboarding IT preparation for new employees, in close coordination with the helpdesk partner.

What the Role Requires

• Proven leadership background in IT operations, infrastructure, or service management.
• Demonstrated ability to manage vendors and MSPs effectively.
• Good working knowledge of cloud platforms, preferably Azure, along with ITSM practices and operational governance.
• A strong service orientation with the ability to improve processes, standards, and overall performance.

Eligibility

Only Singapore citizens and Permanent Residents may be considered. Visa sponsorship is not available.

Additional Information

This position is focused on operational excellence across multiple technology domains and requires coordination with both internal teams and external service providers. The successful candidate will play a key role in maintaining dependable core platforms and elevating service quality across the business.