Head of Franchise

About the Role

A global leader in technology and food delivery is seeking a Head of Franchise based in Berlin, Germany, to oversee a high-performing Enterprise Account Management team focused on strategic national franchise partners. This senior management position integrates commercial strategy formulation, P&L accountability, effective people leadership, and customer growth initiatives to foster long-term partnerships while meeting ambitious revenue and profitability goals.

Key Responsibilities

• Formulate and implement commercial strategies for a portfolio comprising enterprise franchise and national brand accounts.
• Lead and develop a multi-level team consisting of Account Managers and Customer Success Managers, nurturing leadership skills among people managers.
• Stimulate revenue progression via account expansion, upselling, contract renewals, and cultivating strategic partnerships.
• Exercise full accountability for portfolio performance, aligning commercial growth targets with profitability and sustainable financial management.
• Conduct sophisticated commercial negotiations and facilitate the finalization of high-value strategic deals.
• Establish robust executive relationships with key franchise partners and customer stakeholders.
• Identify inefficiencies in operations and implement scalable process improvements to enhance team productivity.
• Collaborate cross-departmentally with operations, sales, strategy, and leadership to realize business objectives.
• Convert strategic business goals into actionable commercial plans and define measurable team targets.
• Promote a culture of high performance through coaching, management of performance, and leadership development initiatives.

Candidate Requirements

• Minimum five years’ experience in enterprise sales, strategic account management, or commercial leadership roles.
• At least three years’ experience managing people, including overseeing managers and layered teams.
• Demonstrated history of managing strategic customer portfolios with direct P&L responsibility.
• Strong skills in commercial negotiation and relationship management.
• Experience thriving in dynamic, fast-growing, and unclear business environments.
• Proven ability to build, coach, and lead highly effective commercial teams.
• Strategic thinker capable of translating business strategies into concrete operational execution.
• Excellent stakeholder management skills and ability to work collaboratively across functions.
• Background in food delivery, hospitality, technology, e-commerce, SaaS, or digital marketplaces is highly advantageous.

Benefits and Work Environment

• Hybrid work setting featuring regular office collaboration in Berlin.
• Attractive salary package including bonus and equity components.
• Comprehensive employee benefits.
• Opportunity to lead a critical commercial function within a prominent global technology company.
• Dynamic, collaborative work atmosphere fostering rapid career progression.