Job description

About Flex

Flex is pioneering the AI-driven private bank tailored for business owners. We are revolutionizing financial services for entrepreneurs, handling everything from initial revenue to managing, spending, and compounding wealth. Our platform integrates banking, credit, payments, personal finance, and operations into a unified intelligent system. Since going public in September 2023, Flex has rapidly grown to generate nine-figure annual revenue with a plan to achieve profitability by 2026.

Our clientele consists of affluent business owners earning $3M to $200M annually, who have long faced outdated banking solutions. We're here to transform this $1 trillion revenue market by delivering a fundamentally superior financial product. Supported by over $100 million in equity and $300 million in debt, we emphasize fast execution, ownership, and impactful innovation.

Role Overview

In the role of Head of Financial Crimes, you will lead Flex’s financial crime risk management efforts. Reporting to the General Counsel & Chief Compliance Officer, you will oversee the day-to-day administration of Flex’s global BSA/AML program and handle the responsibilities of the BSA Officer for diverse global products.

This senior position requires experience managing a financial crime compliance program on a global scale with familiarity in digital currencies and stablecoins. You will collaborate closely with the CCO to enhance and future-proof AML programs aligned with Flex’s global expansion, embodying a hands-on approach to scaling operations.

Key Responsibilities

Manage the comprehensive Global BSA/AML program, covering policy, risk evaluations, governance, and regulatory reporting.
Collaborate with cross-functional teams including product, risk, engineering, and operations to build and refine policies and controls for AML/BSA, sanctions, KYC, transaction monitoring, and fraud prevention.
Develop and operate Flex’s crypto and stablecoin financial crime framework, addressing unique on/off ramp activities and stablecoin lifecycle events.
Enhance transaction monitoring and fraud detection infrastructure through rule setting, alert handling, quality assurance, and documentation aligned with regulatory standards.
Ensure readiness for regulator and banking partner examinations, managing findings resolution according to timelines.
Analyze AML alerts, suspicious behaviors, fraud, and transactional anomalies to identify emerging risks and recommend control improvements.
Establish and improve fraud response procedures, including incident escalation and collaborative cross-team incident management.
Prioritize and manage multiple projects related to financial crimes, maintaining effective coordination among technical, legal, data, and operational teams.
Monitor regulatory, legal, and industry changes in financial crime compliance and update programs to meet evolving requirements.
Create and deliver comprehensive training on AML, sanctions, fraud awareness, and compliance mandates across the company.
Conduct periodic risk assessments and reviews to identify vulnerabilities and improve control effectiveness.
Act as a trusted advisor on AML, sanctions, KYC, and fraud risks within the organization, ensuring proper escalation of issues.
Support internal audits and external examinations, coordinating corrective actions for any findings.
Develop reporting tools and dashboards for senior leadership to communicate program performance, risk indicators, and trends.

Ideal Candidate Profile

Hands-on expertise in managing financial crime risk for both fiat and crypto/stablecoin operations, preferably within fintech sectors.
Strong proactive mindset with a readiness to execute and tackle challenges decisively.
Analytical and investigative skills to uncover root causes and develop solutions.
Understanding that effective financial crime programs protect business growth while managing risks responsibly.
Ability to act with calmness, clarity, and accountability in complex, high-pressure situations.
Direct and collaborative communication style, balancing regulatory controls with operational practicality.

Required Qualifications & Experience

7 to 10+ years in financial crime compliance, AML/BSA, fraud risk management, or related functions within fintech, financial services, or regulated payment environments.
In-depth working knowledge of BSA/AML, OFAC/sanctions, KYC/CIP, CDD/EDD frameworks applicable to fintech and banking partnerships.
Proven experience designing, implementing, and enhancing financial crime controls, including governance and reporting structures.
Expertise managing global and multi-jurisdictional AML/sanctions compliance programs.
Practical experience in transaction monitoring and fraud detection program design, including development of alerts, rules, investigations, and playbooks.
Strong data analysis capabilities to derive actionable insights for risk management.
Builder’s mindset comfortable with evolving program structures and balancing compliance with practicality.
Excellent communication and collaboration skills to influence and educate across numerous teams and leadership.
Sound judgment and risk assessment skills, adept at navigating ambiguity and escalating issues appropriately.
Meticulous attention to detail and ability to manage multiple priorities efficiently in a fast-paced environment.

Why Join Flex?

Opportunity to build a generational product that manages the entire money lifecycle for ambitious entrepreneurs.
Work with significant financial products including payments, credit, and banking at a large scale.
Address challenging problems at the intersection of AI, underwriting, compliance, and global finance.
Enjoy true ownership responsibilities within small, high-trust teams.
Gain founder-level interaction with senior leadership, customers, and investors.
High-performance culture with an emphasis on quality and speed.
Collaborate with elite colleagues focused on building innovative solutions.
Benefit from meaningful equity with the potential of joining a large-scale success story.

Head of Financial Crimes