Head of Customer Success

About Corlytics

Corlytics delivers intelligent regulatory compliance and risk management solutions tailored for the Financial Services sector, enabling clients to monitor and manage complex regulatory risks worldwide. The company’s platform and tools are developed by experts in law, banking, and technology. Experiencing rapid growth, Corlytics is expanding with enterprise implementations on a global scale.

Role Overview

We are looking for a seasoned and strategic Head of Customer Success to lead our global Customer Success division. Reporting directly to the COO and collaborating with senior leadership, you will own the comprehensive customer success strategy, focusing on client retention, value delivery, and business growth. Your leadership will drive the management of significant, multifaceted accounts ensuring clients realize measurable benefits from Corlytics’ offerings.

Key Responsibilities

• Develop and execute a global customer success strategy aligned with corporate growth and retention goals.
• Build and nurture a distributed, high-performing Customer Success team, incorporating structured coaching and performance management frameworks.
• Set and monitor clear KPIs such as Gross Revenue Retention, client health metrics, and product adoption rates.
• Lead initiatives for client retention, renewals, and expansion, handling complex commercial negotiations and strategic account plans.
• Serve as the executive sponsor for key client relationships, fostering senior stakeholder engagement.
• Act as the representative voice of the customer internally, collaborating across Product, Sales, Professional Services, and Support departments to ensure seamless service delivery.
• Influence product development through client insights and drive organizational alignment behind customer expectations.
• Develop scalable Customer Success processes, playbooks, and lifecycle management models to ensure consistent client engagement quality.
• Utilize AI and automation to supplement predictive customer insights and personalize engagement at scale.
• Establish a customer advocacy program to convert satisfied clients into advocates, supporting brand strength and business expansion.

Candidate Requirements

• Bachelor’s degree or equivalent qualification.
• Over 10 years of experience in financial services and technology sectors, with substantial leadership roles in Customer Success or account management.
• Proven expertise in driving customer retention, renewals, and revenue expansion within enterprise SaaS environments.
• Strong knowledge of cloud technologies and enterprise SaaS delivery frameworks.
• Demonstrated success in developing and leading high-performing teams with a focus on employee engagement and retention enhancements.
• Excellent commercial and client relationship management skills, adept at handling complex accounts.
• Ability to balance multiple strategic priorities while delivering measurable customer success outcomes.

Desired Attributes

• A visionary, client-centric leader emphasizing long-term customer value through the lifecycle.
• Experienced in scaling and energizing Customer Success teams to improve engagement and satisfaction metrics.
• Collaborative approach with strong skills in aligning cross-functional teams behind unified customer success strategies.
• Adept at thriving in dynamic, fast-paced SaaS environments by introducing clarity and prioritization.
• Results-oriented with a demonstrated ability to enhance retention, expansion revenue, and customer satisfaction through consistent engagement.
• Data-driven decision maker proficient in leveraging indicators like eNPS, CSAT, and Net Revenue Retention to optimize performance.
• Futuristic in using AI and automation tools to increase Customer Success operational efficiency and proactive client engagement.

Additional Information

• Role application closing date: 17th July 2026.
• Location: Dublin, Ireland (onsite position).

Benefits

• Competitive remuneration and benefits package.
• Work exposure to innovative and advanced technologies.
• Opportunity to have a meaningful influence on the company’s expansion.
• Supportive and team-oriented workplace culture.
• Career advancement and professional growth prospects.
• Flexible working arrangements including hybrid working options.

Equal Opportunity & Accessibility

Corlytics is dedicated to fostering a diverse and inclusive workforce and encourages applicants from all backgrounds. The company does not practice discrimination based on race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any legally protected category. Candidates requiring accommodations during recruitment are encouraged to request them. All qualified candidates are encouraged to apply.