Head of Community (Staffing)

Role Overview

The position seeks a seasoned and operationally proficient Supply Manager to oversee the entire teacher supply chain. The primary responsibility is to ensure flawless daily operations while enhancing teacher engagement and retention, maintaining equilibrium between supply and demand. This role includes managing teacher recruitment, onboarding, and exits in alignment with Faheem’s leadership directives.

Key Responsibilities

• Oversee end-to-end management of the teacher supply function to guarantee effective daily operations.
• Administer teacher-related administrative processes such as payment coordination, performance monitoring, complaint resolution, experience letter issuance, and maintaining precise records in the system.
• Implement marketplace best practices to secure supply availability, quality, and teacher involvement.
• Track supply performance to detect and address deficiencies affecting demand fulfillment.
• Work collaboratively with other departments to foster operational enhancements and improve teacher experiences.

Requirements & Qualifications

• Minimum of five years’ experience in supply operations, marketplace operations, or managing supply and demand balance.
• Experience in a marketplace environment with a solid grasp of supply and demand market mechanics.
• Excellent organizational skills capable of handling numerous operational duties concurrently.
• Detail-oriented with a strong focus on maintaining accurate system data.
• Effective communicator with robust stakeholder management capabilities.