Head Housekeeper (m/f/d)

Role overview

The Hoxton in Charlottenburg, Berlin is hiring a Head Housekeeper to guide the housekeeping function and help maintain the high standards that shape the guest experience. The property includes 234 rooms in different layouts, a winter garden with all-day dining, a lively lobby and bar, a terrace facing the street, and The Apartment, the brand’s meetings and events concept.

Reporting to the Director of Operations, this role is responsible for leading the housekeeping team, keeping guest rooms and shared areas to an exceptional standard, and making sure the team feels encouraged, backed, and trusted to perform at their best. The position also plays an important part in budget control, operational consistency, and delivering the distinctive Hoxton experience throughout the hotel.

About the brand

The Hoxton operates as a collection of open-house hotels located in neighborhoods the brand loves. Since the first hotel opened in Shoreditch, the focus has been on offering more than just a place to sleep: the aim is to combine style with value and create welcoming spaces where guests and local residents can relax, connect, and enjoy the surrounding area.

Responsibilities

• Oversee the cleanliness and presentation of guest rooms so they remain inviting, tidy, and memorable for guests.
• Lead the housekeeping team through example, fostering a respectful, motivating, and empowering work culture.
• Maintain strong standards in bedrooms and public areas using SOPs, training, and routine inspections.
• Support the growth and development of the team so they can reach their full potential together.
• Work in close coordination with Front Office, Maintenance, and R&B to support a seamless guest experience.
• Contribute to the relationship and coordination with external housekeeping service partners.

Requirements

• Prior housekeeping experience at a comparable level; experience with hotel openings is an advantage.
• Proven ability to lead and manage people while setting a strong example for the team.
• Fluency in both German and English is required; knowledge of additional languages is a plus.
• A service mindset focused on creating positive and lasting impressions for guests and colleagues.
• Comfortable working without ego and ready to get things done collaboratively.
• Open to new ideas, experimentation, and trying different approaches.
• Values individuality and wants to work in an environment where people can be themselves.
• Enjoys being part of a hardworking, supportive, and fun team.
• Strong enthusiasm for hospitality across rooms, food and beverage, and events.
• Personality fit for a collaborative and good-humored workplace.

Perks and benefits

• Competitive compensation with room for development and recognition for strong performance.
• 24 days of holiday plus public holidays, along with extra time off to volunteer with partner charities.
• A creative and rewarding work environment where fresh ideas are encouraged.
• Staff discounts across the wider Ennismore group, retained even after leaving the company.
• A complimentary first stay at The Hoxton, including a dinner for two.
• Meals provided during shifts, including support through a Pluxee Benefits Card and food vouchers.
• Regular social events and bi-annual team parties.
• An annual diversity and inclusion calendar with events focused on learning, celebration, and impact.
• Access to OpenUp for support on work-life balance and mental wellbeing topics.
• Discounts through the Corporate Benefits platform.
• Learning opportunities through the Ennismore Learning platform with more than 6,000 training options.
• BVG public transportation ticket provided.

Additional information

This role emphasizes hospitality values, teamwork, and a willingness to work in a lively, design-led hotel environment. The company offers ongoing development opportunities and rewards for contributing beyond expectations.