Head Cashier

About RONA

RONA supports customers in turning renovation and building ideas into reality. Its network includes corporate and affiliated dealer locations under the RONA+, RONA and Dick’s Lumber banners, serving both do-it-yourself customers and professional contractors through a mix of neighbourhood hardware stores and larger-format outlets.

At RONA, employees are encouraged to contribute ideas, grow their skills and build a long-term career in an environment where their input is recognized. The company emphasizes community involvement and offers a workplace designed to support both individual development and team success.

What you can expect

• Welcoming and safe workplace culture
• Support for maintaining work-life balance
• Employee discount program
• Benefits that may include insurance, subject to certain conditions
• Annual salary review
• Access to GreenShield+ telemedicine services, including virtual healthcare consultations and pharmacy support
• Internal growth and advancement opportunities
• Community-oriented employer
• Team-based environment with ongoing learning
• Structured onboarding and training for new hires
• Student incentive program
• Additional employee perks and advantages

Role overview

As Head Cashier, you will help ensure a smooth front-end operation while delivering strong customer service. This position requires someone who is organized, detail-oriented and comfortable guiding a frontline team to create positive customer experiences.

Key duties

• Lead the front-end team and make sure service standards are consistently met
• Manage cashier coverage and monitor store supply usage
• Handle refunds and keep an eye on cash drawer balances
• Carry out store opening and closing routines
• Assist customers and resolve concerns in a professional manner
• Learn, explain and encourage participation in company programs and initiatives such as Pro, RPP, financing, surveys and fundraising
• Coach and support newly hired associates
• Take on other duties needed to keep store operations running efficiently

Candidate profile

• At least 1 year of retail experience
• At least 1 year of experience supervising a team
• Good problem-solving ability
• Strong verbal and written communication skills
• Careful attention to detail

Accessibility and equal opportunity

If you are invited to interview and need accommodation during the interview or assessment process, the store team will work with you to support your accessibility needs. RONA values diversity and inclusion and welcomes applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability or other protected status.