HCS - Telehands - Ashburton

About the role

Triton Hearing is focused on improving hearing outcomes for people across New Zealand, helping clients experience the life-changing difference that better hearing can bring. The team works collaboratively as hearing care specialists, using innovative solutions to deliver the best possible results.

As part of Sonova, a global organisation with more than 18,000 employees across over 100 countries, you will be joining a company with a mission to transform lives through better hearing.

This position is a varied onsite role based in Ashburton and supports TeleAudiology services at the clinic from Monday to Friday. You will work closely with Tele-Audiologists to help deliver care to clients in a busy clinic environment, including hearing assessments, hearing aid fitting support, and referrals for hearing-related treatment. A strong focus of the role is also on creating a smooth client experience and keeping clinic administration running efficiently.

Key responsibilities

• Support tele-audiology appointments by acting as the on-site assistant for tele-audiologists, with full training provided.
• Carry out in-house hearing aid repairs after training.
• Oversee the daily running of the clinic and keep operations organized.
• Handle reception duties and serve as the first point of contact for visitors and walk-ins.
• Manage the clinic diary and scheduling to support an efficient workflow.
• Complete administrative work such as insurance applications, government subsidy processing, and ACC claims.
• Generate reports using the CRM system to support accurate data management.
• Take part in local marketing and community engagement activities to promote clinic services.

About you

You are a people-focused professional who genuinely enjoys helping others and delivering high-quality service and care. You communicate confidently with members of the public, handle walk-in clients comfortably, and can prioritise tasks effectively as needs arise.

You are keen to build your understanding of audiology and are interested in training as a Tele Assistant. You work well independently, contribute positively in a team setting, and adapt easily to different clinic environments and team dynamics. Strong general computer skills are important for managing the role’s administrative responsibilities.

Additional information

This role is based onsite in Ashburton and follows a Monday to Friday schedule.

If you have questions about the opportunity, you can contact Anna Newman, Talent Acquisition Partner, at anna.newman@sonova.com.

Sonova is an equal opportunity employer and is committed to fair treatment in employment regardless of ethnic or national origin, religion, sexual orientation, marital status, gender, genetic identity, age, disability, or any other legally protected status.

Why this role may suit you

This is a hands-on position for someone who enjoys variety, client interaction, and being part of a team that makes a real difference in hearing care.