Gym Receptionist

About the Role

This position is for a Gym Receptionist at Cloud 7 Hotel and Residence, AlUla, within Kerten Hospitality. The role sits in a hospitality-led wellness environment and combines front desk service with day-to-day support for gym operations, member care, and basic facility upkeep.

About Kerten Hospitality

Kerten Hospitality is a lifestyle hospitality company that develops tailored destinations, accommodation, experiences, and community-focused spaces. Its model brings together lodging, food and beverage, retail, entertainment, art, and wellness concepts to create sustainable, experience-driven destinations for both international and local guests. The organization has an active development pipeline across the Middle East, Europe, and North Africa, with more than 55 lodging projects and over 4,500 keys planned. Its work is guided by connection, curation, innovation, and leadership, with a strong emphasis on ESG, sustainability, locality, and meaningful collaboration.

About the Property

Cloud 7 Residence AlUla is described as a new destination in the region, designed for both short and extended stays in an affordable lodge-style setting. The property is intended for guests exploring AlUla, an area known for major heritage attractions, date farms, and a vibrant local community. Facilities include 301 private bungalows, multiple food and beverage outlets, coworking areas, and a fitness centre with a swimming pool, a paddle or multi-purpose court, and outdoor spaces for yoga and Pilates.

Location

The property is located in AlUla, one of the seven cities in the Medina Region in north-west Saudi Arabia, covering roughly 29,000 square kilometres. The area is home to Hegra, Saudi Arabia’s first UNESCO World Heritage Site, dating back more than 2,000 years to the Nabataean era. The location is about 25 minutes from AlUla International Airport and provides access to local markets, retail stores, and a nearby hospital, while still offering a peaceful setting.

Key Responsibilities

• Welcome gym members and visitors in a warm, polished, and professional manner.
• Manage incoming calls and handle questions or requests with courtesy and efficiency.
• Support membership sign-ups, renewals, payment processing, and general member assistance.
• Arrange bookings for fitness classes and personal training appointments.
• Explain available services, facilities, programs, and membership packages to guests and members.
• Keep the reception area tidy, organized, and inviting at all times.
• Carry out routine front desk and administrative duties.
• Respond quickly to member issues, questions, and feedback to help maintain strong satisfaction levels.
• Work closely with colleagues to assist with everyday gym operations.
• Follow gym rules and procedures to help maintain a safe and orderly environment.
• Oversee the cleanliness and appearance of the gym floor, changing rooms, and shared spaces.
• Clean and disinfect equipment such as machines, free weights, and exercise mats.
• Perform regular checks of equipment and facilities to spot maintenance requirements.
• Escalate repair needs, safety concerns, or operational problems to the relevant team.
• Contribute to a positive member experience through a helpful, service-focused approach.

Experience and Skills

• Prior experience in a customer service or guest-facing role.
• Strong verbal and interpersonal communication abilities.
• Comfort using basic computer tools, including Microsoft Office.
• Service-oriented mindset with a friendly and professional manner.
• Openness to learning, building new capabilities, and adjusting to changing priorities.
• Ability to work independently as well as collaboratively.
• Good attention to detail and problem-solving capability.
• Interest in health, fitness, and helping others achieve their goals.

Benefits

• Competitive compensation based on experience.
• Opportunities for professional growth within the organization.
• An inclusive, energetic workplace that encourages teamwork.
• A chance to work with people who actively live the company’s values of connection, innovation, curation, and leadership.

Additional Information

The role is full-time and based onsite in Riyadh, Riyadh, Saudi Arabia. The posting mentions a rewarding compensation package, but no fixed salary amount is provided. Applicants are expected to be comfortable supporting both reception duties and basic gym cleanliness and safety standards as part of the role.