Guest Service Officer - Communications Center
Doha, Doha Municipality, Qatar · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 month ago
- Work mode
- In office
- Education
- Relevant degree or diploma in Hospitality or Tourism Management
- Eligibility
- Professionals with a hospitality or tourism background who can communicate confidently in English, work well under pressure, and bring experience from international luxury hotel environments.
- Resume
- Required to apply
Where you'll work
Job description
About the Company
Hyatt Regency Oryx Doha is part of the Hyatt Regency portfolio, one of Hyatt’s earliest hotel brands. The brand is present across more than 175 hotels and resorts worldwide, with a focus on bringing people together through welcoming hospitality.
The hotel is situated in Doha in a highly accessible area, close to Hamad International Airport and a short drive from the city center, the Corniche, the National Museum of Qatar, and the business district. Its contemporary style and warm service make it suitable for both business and leisure guests.
Role Overview
This position is centered on delivering a warm and efficient guest experience through the Communications Centre. The role involves handling a large volume of incoming telephone calls, answering guest questions, and ensuring issues are addressed promptly with proper follow-up. Strong keyboarding ability, a friendly manner, and polished telephone communication are important for success in this role.
The job is highly visible and contributes directly to the hotel’s guest experience by creating a smooth, reassuring, and personalized interaction for every caller.
Key Duties
You will support guests by managing phone-based communication and responding to service needs in a professional and attentive way. The role also includes proactive problem resolution and coordination of follow-up actions to help maintain a seamless stay.
Qualifications
Candidates should have a relevant degree or diploma in Hospitality or Tourism Management. The hotel is looking for people with strong people skills, the ability to build genuine connections, and an adaptable mindset suited to international luxury hospitality environments.
A willingness to keep learning, ambition to develop further, comfort working under pressure, and strong English communication skills are all essential for the role.
What the Employer Offers
The position comes with a competitive tax-free salary and benefits package. Team members may also benefit from career development opportunities within a global hospitality organization and discounted hotel stays at Hyatt properties worldwide.