Guest Service Associate - Front Office

Role Summary

This front office role is focused on creating a stay that feels smooth, welcoming, and memorable for every guest. Rather than handling check-in and check-out as routine tasks, the position is centered on delivering thoughtful guest experiences, stepping in where needed, and helping guests make the most of their time at the property and in the local area.

The position is based in Indore, Madhya Pradesh, India, and is a full-time, non-management role that is not remote.

What You’ll Do

• Support guests throughout their stay by handling a variety of front office and guest service needs.
• Manage operational tasks such as processing requests, preparing reports, and assisting with day-to-day service requirements.
• Provide useful information about the local area and help shape a more personalized guest experience.
• Respond promptly to guest needs and take initiative to resolve issues in a hands-on way.
• Contribute to a safe, organized, and professional workplace while following established standards and procedures.
• Maintain confidentiality, protect company assets, and uphold quality expectations in every interaction.
• Present a polished appearance and communicate professionally at all times.
• Remain actively mobile during shifts, including standing, sitting, and walking for extended periods, and be able to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Requirements

• High school diploma or an equivalent GED qualification.
• No prior related work experience is required.
• No supervisory background is needed.
• No license or certification is necessary for this role.

Employment Details

This is a full-time position. The role is located at H-2, Scheme No 54, Indore, Madhya Pradesh, India, 452010. The job is not remote. Job Number: 26077867. Position type: Non-Management. Job category: Rooms & Guest Services Operations.

About the Employer

Marriott International is an equal opportunity employer and values a workplace made stronger by different backgrounds, experiences, and perspectives. The organization promotes inclusion and non-discrimination across all protected categories, including disability and veteran status. Marriott Hotels is focused on delivering warm, dependable hospitality through thoughtful service, while JW Marriott represents the brand’s luxury portfolio with an emphasis on associate well-being, training, recognition, and a strong sense of community.

Workplace Expectations

Success in this position depends on consistently following company policies, safeguarding guest and company information, maintaining high standards, and showing professionalism in both conduct and presentation. The role is active and service-oriented, with a strong focus on reliability, initiative, and attention to detail.