F&B Service Expert (Houseman)

Role overview

This position is focused on delivering a memorable dining experience through attentive, hands-on service. The role supports guests throughout the meal journey by helping set up service areas, coordinating with the kitchen, serving guests, and keeping work areas clean and organized.

What you’ll do

You will help make each meal feel smooth, welcoming, and well-timed by contributing to both guest service and day-to-day restaurant operations. The role also requires following brand standards, maintaining a professional presence, and supporting a safe and efficient workplace.

• Prepare tables and service areas for guest arrivals.
• Coordinate with kitchen teams to keep service moving efficiently.
• Interact with guests and provide food and beverage service.
• Maintain cleanliness of workstations, equipment, and supplies.
• Follow company procedures, quality expectations, and safety practices.
• Present yourself professionally in uniform, appearance, and communication.
• Perform physically active duties such as standing, walking, bending, lifting, carrying, pushing, pulling, and reaching as needed.
• Complete other reasonable duties assigned to support the team and guests.

Work expectations

This is a full-time, non-management position based onsite in Kigali, Rwanda. The role is not remote and is part of the Food and Beverage & Culinary department. The job listing also identifies it as Job Number 26077269.

Requirements

Applicants should have a high school diploma or an equivalent GED. Less than one year of related work experience is preferred, and no prior supervisory experience is required. No license or certification is needed for this role.

Physical and operational demands

• Ability to stay on your feet for extended periods.
• Comfort working on sloped, uneven, or slippery surfaces.
• Ability to read and verify menu details visually.
• Capability to move, lift, carry, push, and pull items up to 25 pounds without help and up to 50 pounds with assistance.
• Ability to reach overhead and below the knees, including bending, twisting, stooping, and pulling.

Company culture

The employer emphasizes inclusive hiring and equal opportunity for all candidates. The workplace values diverse backgrounds and seeks to create an environment where associates can grow, feel supported, and contribute to a hospitality experience known for thoughtful, high-quality service.

Brand environment

This opportunity sits within a globally recognized hospitality portfolio known for guest-focused service, professional growth, and a strong culture of teamwork. The organization highlights development, recognition, and a supportive community as part of the employee experience.