Guest Service Agent

About the Company

Minor Hotels is a major accommodation provider in Australasia, managing over 70 properties locally and a global network of 640 hotels across 66 countries. Their diverse brands include Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, spread across six continents. Joining Minor Hotels means being part of a growing international group that values employee growth and a positive work environment.

Role Overview

Oaks Sunshine Coast Seaforth Resort seeks multiple casual Guest Service Agents who are enthusiastic about delivering outstanding customer care. This role involves warmly welcoming guests, ensuring smooth check-ins and check-outs, and providing valuable information on local attractions and dining. You will be recognized for your excellent service and positive attitude throughout the guest's stay.

Key Responsibilities

• Greet guests warmly upon arrival and manage efficient check-in processes while promptly addressing inquiries or immediate needs.
• Communicate clearly and courteously with guests, team members, and other stakeholders via in-person interaction, phone, and email to ensure exceptional service.
• Manage guest bookings, modifications, and special requests accurately by utilizing property management software for seamless scheduling and availability.
• Serve as the main contact for guests during their stay by offering timely assistance, resolving issues, and recommending personalized experiences.

Shift Details

• Rotating schedule covering Monday to Sunday.
• Shifts available flexibly between 7am and 7pm.
• Immediate start opportunities.

Compensation

• Monday to Friday: $34.96 per hour (excluding superannuation)
• Saturday: $41.96 per hour
• Sunday: $48.95 per hour

Qualifications and Requirements

• Proven experience delivering quality service in a hotel, hospitality, or customer-facing role.
• Strong communication skills to clearly and effectively convey information through various channels.
• Consistent delivery of excellent service with a proactive and positive attitude tailored to guest needs.
• Genuine passion for creating memorable guest experiences through attentive service and problem resolution.
• Professional appearance and demeanor aligning with company standards and values.
• Flexibility to work dynamic schedules including weekends, public holidays, and variable shifts as needed.

Additional Information

Minor Hotels regards its employees as key to success and provides a comprehensive benefits package aimed at supporting career development, wellbeing, and work-life harmony.

• Opportunities for career advancement through learning and development initiatives.
• Access to exclusive hotel discounts: 50% off stays within Australasia and 20% off for friends and family.
• International discounts across Minor Hotels’ global brands.
• Retail perks including cashback and discounts at 400+ retailers in Australia and New Zealand.
• Discounted entertainment and leisure activities.
• Special banking offers and health insurance packages designed for employees.
• Generous leave policies such as parental and birthday leave.
• Employee Assistance Programs and personalized wellness support.

Applications are only open to candidates with valid work authorization in Australia or New Zealand.