Guest Service Agent - Mercure Perth on Hay

Overview

We are looking for vibrant and motivated Part Time Guest Service Agents to provide outstanding hospitality services, ensuring every guest feels warmly welcomed and comfortable throughout their stay.

Key Responsibilities

• Deliver impeccable service from the guest's arrival (check-in) to their departure (check-out) and all interactions in between.
• Serve as the primary point of contact for guests and visitors, representing the hotel’s welcoming face.
• Manage diverse front office duties such as promoting hotel amenities, processing reservations, and maintaining guest account records.
• Offer enthusiastic, knowledgeable, and friendly assistance to both internal and external guests consistently.
• Handle all incoming telephone calls professionally, aligning with brand standards.
• Reconcile cash floats accurately at shift end.
• Encourage non-members of the ALL - Accor Live Limitless loyalty program by briefing them on its benefits and assisting with sign-ups.

Additional Information

This position is part-time and requires onsite presence at the Mercure Perth on Hay location in Western Australia.