Guest Service Agent - Housekeeping

About the opportunity

This role is part of a diverse and inclusive workplace, where the focus is on delivering excellent guest experiences while supporting housekeeping operations.

Key responsibilities

• Carry out detailed cleaning of guest rooms, including changing bed linen and towels, vacuuming, dusting, replenishing guest amenities, and cleaning bathrooms thoroughly.
• Report any maintenance or repair issues to Housekeeping Management or the Engineering team.
• Respond to guest requests and communicate with guests in a professional manner.
• Stay alert to guest needs, reply quickly, acknowledge every guest, and help maintain strong guest relations and satisfaction throughout the stay.

Requirements

• Formal education is not required for this position.
• A minimum of 2 years of housekeeping experience is required.
• Strong customer service, communication, and interpersonal abilities are essential.
• Must be willing to work rotating shifts, including mornings, afternoons, and overnight shifts, as well as public holidays.

Additional information

The company is committed to building a workforce that is diverse, equitable, and inclusive, with equal opportunity as it grows its talent base in Singapore. Employees are expected to follow all company rules, regulations, policies, procedures, conduct standards, and business ethics requirements.