Guest Service Agent at Novotel Singapore Robertson Quay

About Accor

Accor is a global leader in responsible hospitality, operating over 45 brands, 5,600 hotels, and 10,000 restaurants across 110 countries. Each brand reflects unique personalities, united by a commitment to innovation and excellence. Becoming part of Accor means joining a community of Heartists®, passionate about making hospitality a heartfelt experience.

Role Overview

As a Guest Service Agent at Novotel Singapore Robertson Quay, you will be instrumental in delivering exceptional service to our guests. You will be responsible for facilitating seamless check-in and checkout processes, handling guest communications, and ensuring that all guest needs and requests are addressed promptly and professionally.

Key Responsibilities

• Assist guests during check-in and checkout, including managing cashier duties and issuing room keys.
• Prepare guest information and arrival lists ahead of guest arrivals to ensure smooth processing.
• Welcome guests warmly, with special attention to returning guests and VIPs.
• Coordinate with various departments to fulfill guest requests efficiently.
• Address and resolve guest complaints tactfully and effectively.
• Manage guest communications such as mail, messages, and telephone inquiries with professionalism.
• Uphold guest confidentiality and privacy standards at all times.
• Monitor in-house credit transactions and report any irregularities promptly.
• Report suspicious activities or persons immediately to Security or the Duty Manager.

Qualifications and Skills

• Demonstrated experience as a Guest Relations Officer or in a similar hospitality role.
• Knowledge of hospitality industry practices and standards.
• Fluency in English; additional languages are advantageous.
• Proficient computer skills.
• Customer-focused mindset with strong communication skills and professional demeanor.
• Excellent organizational and time-management capabilities.

Additional Benefits

• Access to an employee benefit card providing discounted rates at Accor hotels worldwide.
• Opportunities for personal development through Accor’s various learning programs.
• Potential for career growth within your current property and globally across the Accor network.
• Engagement in community contributions and Corporate Social Responsibility initiatives focused on Environmental, Social, and Governance (ESG) goals.

Inclusivity Statement

Accor fosters a culture of inclusivity and welcomes applicants of all races, genders, and backgrounds.