Guest Service Agent / Associate

Role Overview

In this position, you will be the first point of contact for hotel guests and play a key role in shaping their experience from arrival to departure. The role centers on smooth front-desk operations, attentive service, and creating a welcoming atmosphere that reflects the brand’s hospitality standards.

Key Responsibilities

• Welcome arriving guests courteously, confirm their reservation details, allocate rooms, hand over keys, and arrange welcome information or bell desk support when needed.
• Handle guest departures efficiently by reviewing charges, collecting payments, generating receipts, and accurately operating the point-of-sale system.
• Maintain strong knowledge of the hotel’s facilities, room categories, pricing, promotions, and nearby local information to answer guest questions effectively.
• Increase revenue by suggesting suitable hotel services and upgrades through thoughtful selling techniques.
• Address guest requests promptly, resolve concerns with care and urgency, and manage messages and communication in a professional manner.

Qualifications and Workplace Values

Success in this role is closely linked to Hilton’s core values: a genuine passion for hospitality, doing the right thing with integrity, leading by example, working well with others, taking ownership, and acting quickly and effectively when it matters most.

About the Employer

Hilton is a globally recognized hospitality company known for creating memorable guest experiences and a strong workplace culture. The organization has welcomed more than 3 billion guests worldwide and has been repeatedly included on the World’s Best Workplaces list by Great Place to Work and Fortune. Its mission is to spread the light and warmth of hospitality while supporting team members’ careers and growth.

Additional Information

This is a full-time onsite role based in Saudi Arabia. The posting does not specify salary, number of openings, start date, or application deadline.