Guest Service Agent, Airport Meet & Greet

Opportunity Overview

Elevate your passion and collaborate with experts to build a rewarding career at Marina Bay Sands, renowned for exceptional hospitality.

Key Responsibilities

• Warmly welcome guests with promptness, maintaining eye contact and a friendly smile to ensure a memorable first impression.
• Assist guests with their luggage both at the Arrival Hall and curbside for departures, always ready with trolley support.
• Interact proactively with guests, offering assistance as necessary and communicating requests to the appropriate Hotel Operations teams.
• Support the Transportation team at the airport to ensure guests experience a luxurious and important welcome.
• Recommend and promote relevant services across the integrated resort aligned with guest preferences to enhance their stay.
• Function as a Command Centre coordinator to efficiently allocate manpower, assign tasks, and maintain timely communication between AMG Ambassadors and Drivers for smooth guest arrivals and departures.
• Participate in daily briefings to exchange essential updates and property information among team members.

Departmental Expectations

• Consistently uphold the OneMBS values in every interaction.
• Maintain a friendly, respectful, and professional demeanor while communicating with guests and colleagues.
• Demonstrate enthusiasm and enjoyment for work by fostering positive relationships and applying a proactive approach.
• Adhere strictly to the safety protocols as per the Occupational Safety and Health Act (OSHA).
• Possess solid knowledge of the property, major events, and local happenings to provide accurate and valuable recommendations to guests.
• Carry out additional duties as directed by management.

Qualifications and Experience

• Minimum education qualification of GCE O-Level or N-Level certificate.
• Certificate or diploma in hospitality management from a recognized institution is an added advantage.
• At least one year of experience in customer service roles, ideally within hospitality or tourism sectors.

Additional Requirements

• Fluent English communication skills.
• Immaculate personal grooming and presentation.
• Strong guest relations with excellent communication abilities.
• Attention to detail and ability to multitask efficiently in a dynamic environment.
• Cooperative team player who proactively supports colleagues.
• Positive, "Can Do" attitude with initiative.
• Willingness to work varying shifts, including public holidays.
• Physically able to assist with guest luggage handling.
• Proficient in Microsoft Office for dispatching tasks in the Command Centre.
• Familiarity with Opera, LDS, and WeConnect systems is preferred.
• Comfortable utilizing computer systems to assign, monitor, and track jobs as Command Centre Coordinator.

Commitment to Inclusion

Marina Bay Sands embraces diversity, equity, and inclusivity by offering equal employment opportunities and fostering a supportive workplace environment.