Guest Relations & Reservations Coordinator (Holiday Homes)

Role overview

Tiger Group’s Samaya Holiday Homes team is hiring a guest-focused Guest Relations & Reservations Coordinator in Dubai. This position is centered on managing guest communication, processing reservations, coordinating arrival and departure logistics, and helping deliver a smooth, high-quality stay experience.

What you will do

• Oversee incoming guest queries and booking activity across Airbnb, Booking.com, Expedia, Agoda, and similar travel platforms.
• Process reservation confirmations, edits, cancellations, and guest-specific requests.
• Arrange seamless guest arrivals and departures.
• Share property details, entry guidance, and support information with guests as needed.
• Reply quickly and professionally to messages, phone calls, reviews, and complaints.
• Keep calendars updated and make sure availability and booking data remain correct.
• Work closely with housekeeping, maintenance, and operations teams to ensure each property is ready for guests.
• Stay in touch with guests before arrival, throughout the stay, and after checkout to support satisfaction.
• Help resolve guest concerns efficiently while maintaining service quality.
• Track occupancy and share booking patterns with management.
• Maintain accurate guest profiles and reservation records.
• Contribute to occupancy growth and guest satisfaction across the portfolio.

Requirements

• At least 1–2 years of experience in holiday homes, hospitality, hotel reservations, or customer service.
• Practical experience handling reservations and guest communication through Airbnb, Booking.com, Expedia, Agoda, and similar OTA platforms.
• Good working knowledge of OTA extranets, reservation systems, and channel operations.
• Strong spoken and written English; Arabic is a plus.
• Solid customer service and conflict-resolution abilities.
• Comfortable managing several reservations at once in a busy environment.
• Skilled in Microsoft Office and reservation management software.
• Well-organized with strong attention to detail.

Preferred background

• Prior experience supporting holiday home operations in Dubai.
• Familiarity with channel managers such as Guesty, Hostaway, Lodgify, Rentals United, or similar tools.
• Understanding of Dubai tourism rules and holiday home regulations.

Additional information

This is a full-time onsite role based in Dubai, United Arab Emirates. The position is with Tiger Group’s Samaya Holiday Homes operation. The source did not mention salary, stipend, benefits, number of openings, start date, or application deadline.

Core strengths for this role

The right candidate should bring strong guest handling skills, reservation coordination ability, operational awareness, and the ability to keep multiple booking channels accurate and organized.