Guest Relations Agent Intern

About the Role and Employer

Join the prestigious Alwadi Hotel Doha - MGallery Collection, part of the global Accor Group, a leader in responsible hospitality with over 45 brands across 110 countries. This environment focuses on nurturing passion and innovation in hospitality while embracing diversity and inclusion. As a Guest Relations Agent Intern, you will be welcomed into a supportive team that values personal growth and offers career pathways locally and internationally.

Key Responsibilities

• Warmly welcome guests at arrival, ensuring a positive first impression.
• Deliver exceptional customer service by addressing guest inquiries and efficiently resolving issues.
• Assist daily operations including check-ins, check-outs, and managing reservations.
• Maintain accurate documentation of guest interactions and transactions.
• Coordinate guest activities and special events smoothly.
• Foster a friendly, professional atmosphere to enhance overall guest experience.
• Collect and relay guest feedback to the team to help improve services.

Candidate Requirements

• Currently pursuing a degree in Hospitality Management, Tourism, or a related field.
• Excellent interpersonal and communication abilities.
• Positive and enthusiastic mindset with a strong willingness to learn.
• Ability to multitask effectively within a fast-paced setting.
• Competent in using Microsoft Office Suite.
• Previous experience in customer service is advantageous.

Work Environment

Work at a unique 5-star boutique hotel situated in Msheireb Downtown Doha, featuring luxury accommodations, conference facilities, diverse dining options, and wellness amenities. The hotel is conveniently located close to major attractions and transportation hubs.

Benefits

• Employee benefit card granting discounts on Accor hotels worldwide.
• Access to specialized training programs through Accor Academies.
• Opportunities to advance your career within the hotel and the larger Accor network globally.
• Involvement in impactful corporate social responsibility activities, including environmental initiatives.

Company Culture and Values

Accor commits to an inclusive and diverse workforce. Employees are supported to develop continually, encouraged to embrace their individuality, and engaged in a workplace that values meaningful work experiences and challenges conventional hospitality standards.