Guest Experience Supervisor

About the Role

The Guest Experience Supervisor is instrumental in overseeing smooth front office operations and delivering top-tier service to hotel guests. Based at Le Méridien Hotels & Resorts in Lusail, Qatar, this role ensures pleasant and efficient check-ins, coordinates with staff to fulfill guest needs, and manages crucial administrative processes.

Key Responsibilities

• Process guest arrivals, verifying identity, securing payments, allocating rooms, and activating room keys.
• Maintain accurate guest accounts and input loyalty program information when necessary.
• Ensure room rates align with market codes, document exceptions, and secure payment before issuing keys.
• Prepare and review end-of-day reports and financial logs, managing cashier and closure procedures.
• Address guest requests in a timely manner and liaise with relevant departments as needed.
• Mediate guest concerns, follow up on service requests, and handle payment types, vouchers, and receipts.
• Assist management with staff training, evaluation, coaching, and upholding guest service standards.
• Maintain clear communication and uphold professional etiquette when responding to guest and staff inquiries.
• Report accidents or unsafe conditions, participate in safety training, and uphold confidential company policies.
• Promote an inclusive and positive work environment, supporting colleagues to achieve shared goals.
• Manage other duties as assigned by supervisors, including basic manual tasks up to 10 pounds in weight.

Required Experience & Qualifications

• Minimum of a high school diploma or equivalent educational background.
• At least one year of experience in the hospitality or a closely related guest-facing field.
• Previous supervisory experience of at least one year is necessary.
• Ability to stand, sit, or walk for extended periods, and handle light physical duties.
• Excellent communication skills in both written and verbal forms.

Company Values and Additional Details

• Le Méridien is committed to equal opportunity, diversity, and fostering a workplace that values every associate’s unique background and talents.
• No specific licenses or certifications required.
• Employment type is full time, with work based on location in Lusail, Qatar; this is not a remote or hybrid position.

Who Should Apply

• Individuals passionate about guest services, teamwork, and continuous personal and professional growth are strongly encouraged to apply.