Guest Experience Officer - Hervey Bay Lifestyle

About the opportunity

Ingenia Communities Group is focused on creating places where people feel at home, from holiday stays to rental living and affordable housing. The organisation values collaboration, practical ideas, and a positive team culture where contributions are recognised.

This full-time role is based at the Hervey Bay Lifestyle site in Wondunna, Queensland. As the Guest Experience Officer, you will be the first point of contact for guests and residents, helping deliver a friendly, smooth, and memorable experience across the park.

Enjoy a relaxed coastal setting while building connections in a community-focused environment.

Key duties

• Greet visitors warmly and share clear information about the park, resort facilities, local attractions, and activities while supporting seamless arrival and departure processes.
• Handle walk-in bookings, promote other holiday destinations within the group, and suggest suitable add-ons while following reservation procedures and recording guest details accurately.
• Plan and run engaging holiday activities within budget, keep the environment safe and tidy, and encourage guests to take part.
• Maintain a high standard of presentation, follow sales and service guidelines, and work toward guest satisfaction goals such as Net Promoter Score outcomes.
• Assist with caretaking tasks when required, including maintaining site cleanliness, helping guests after hours, and monitoring adherence to site rules.

What the employer is looking for

• Genuine enthusiasm for delivering warm, memorable service to guests and residents.
• Background in hospitality or tourism is preferred, though a strong interest in learning within a guest-facing role is also welcome.
• Comfort using Microsoft Office and booking platforms such as Newbook, or a willingness to build those skills quickly.
• Ability to work well with others, communicate with empathy, and stay detail-focused.
• A valid Working with Children Check.
• A current automatic driver’s licence.

Why this role stands out

• Staff discounts at Ingenia Holiday Parks, with savings that may exceed 50%.
• Reward programs including employee referral, employee of the month, and employee of the year recognition.
• Flexible scheduling designed to support your lifestyle.
• Retail discounts.

Recruitment process

• Submit an application through the company website; no cover letter is required.
• Successful candidates will complete a short phone conversation and interview with the hiring manager.
• Background checks will be completed.
• An offer and onboarding will follow for the chosen candidate.

Eligibility and compliance

Applicants must have the legal right to work in Australia and be able to provide proof of that right. A National Police Check is also required.

Additional information

This role involves working in a guest-focused, service-oriented setting where teamwork, initiative, and problem-solving are important. The position is intended for someone who enjoys working with people and contributing to experiences that matter.