Guest Arrival Expert - The Ritz-Carlton Hotel Company, L.L.C.
The Ritz-Carlton Hotel Company, L.L.C.
Ras Al-Khaimah, Ras al Khaimah, United Arab Emirates · Full Time
Be the first to apply
- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Education
- High school diploma or equivalent
- Eligibility
- This position is open to all candidates meeting the educational criteria, with no specific prior experience or certification required.
- Resume
- Required to apply
Where you'll work
Job description
About the Role
As a Guest Arrival Expert at The Ritz-Carlton in Ras Al Khaimah, you will play a vital role in making the earliest and final impressions for our guests memorable. Your responsibilities will include guiding guests through their arrivals and departures with attentive service, ensuring a seamless and welcoming experience throughout their stay. You will be empowered to handle a variety of tasks — from operational needs and guest requests to reporting and highlighting local attractions — all while ensuring the guest experience is smooth and enjoyable.
Key Responsibilities
- Deliver exceptional guest service during arrival and departure processes to create lasting impressions.
- Handle operational tasks, respond to guest inquiries, and manage reporting as needed.
- Provide guests with relevant information about local highlights and services.
- Maintain professional standards in appearance, communication, and adherence to company policies and procedures.
- Contribute to a safe and high-quality work environment by following safety guidelines and protecting company assets.
- Perform physical activities such as standing, walking, lifting, carrying, pushing, and pulling objects (up to 50 pounds alone, over 75 pounds with assistance) during shifts.
Qualifications
- High school diploma or equivalent (G.E.D.).
- No prior work experience required.
- No supervisory experience necessary.
- No certifications or licenses required.
Company Culture and Values
The Ritz-Carlton is committed to equal opportunity and values the diverse backgrounds and experiences of its team members. Our globally recognized brand is built on delivering luxury hospitality through our Gold Standards, which include our Employee Promise, Credo, and Service Values. Team members are empowered to provide thoughtful, compassionate, and creative service that forms lifelong memories for guests. Joining our team means being part of a global portfolio under Marriott International and committing to growth, belonging, and excellence in all you do.