Group Forensic Services Analyst (Investigator)

About the role

This position focuses on carrying out forensic assignments independently at an operational level, from planning through execution to final reporting. The role holder is expected to deliver outcomes through individual effort over cycles of up to three months.

Old Mutual is committed to the African opportunity and values a workforce that reflects diverse talent.

What you will do

• Look into suspected fraud and financial crime matters, define lines of enquiry, and collect and preserve physical or digital evidence to support investigative or legal action. Where needed, work with specialist investigators or subject-matter experts and recommend the most appropriate next steps to the business.
• Produce fraud prevention analysis and reporting for a defined area of operations, using financial crime monitoring tools to spot suspicious patterns, trends, and activity so that losses can be reduced and investigations started promptly.
• Assess external research and transaction activity to identify emerging fraud patterns and new risks, helping shape prevention strategies, procedures, policies, and monitoring controls.
• Handle routine regulatory and compliance matters by applying existing processes and systems, resolving immediate issues, and escalating more complex cases to senior colleagues.
• Monitor work against budget expectations using established finance systems and highlight variances to senior staff.
• Support the preparation of analytics outputs and write clear, evidence-based forensic reports, executive summaries, case updates, and management information for governance and decision-making.
• Coordinate with internal and external stakeholders such as Legal, Human Capital/Employee Relations, Compliance, Risk, IT, business teams, service providers, law enforcement, and regulators as appropriate.
• Identify instances of policy, process, or regulatory non-compliance within the team and escalate them in line with internal requirements.
• Build personal capability through training, coaching, assessments, and continuous learning on relevant technology, regulations, and industry practice.
• Keep investigation files, notes, evidence logs, and case records accurate and compliant with internal standards, legal obligations, regulatory requirements, and data privacy rules.
• Conduct or support fact-finding meetings and investigative interviews, and document statements accurately to support findings.
• Assist with the identification, preservation, review, and documentation of digital evidence, including cyber-enabled fraud, technology-driven crime, and data analytics-related matters.
• Analyse root causes, control gaps, and emerging fraud risks identified during investigations, and recommend practical remedial actions to strengthen controls and reduce repeat incidents.
• Provide evidence-based support for disciplinary, civil, criminal, regulatory, insurance recovery, or other remedial processes where required.
• Maintain confidentiality, independence, objectivity, and sound judgement when managing sensitive investigation information.

Qualifications and experience

• A bachelor’s degree from a recognised university in Computer Science, Finance, Business, Law, Criminal Justice Studies, or a related discipline is preferred. An MBA will be an advantage.
• Professional credentials such as CFE, CISA, CISM, or another relevant certification are beneficial.
• Experience in a multinational, multi-segment setting with matrix reporting is required.
• More than 5 years of experience in fraud or forensic investigations is required.
• Knowledge of digital evidence handling, data analytics, cyber-enabled fraud typologies, case management systems, data privacy requirements, and records retention standards will be an added advantage.

Competencies

• You should be action-oriented and able to move work forward proactively.
• Strong commercial understanding and sound business judgment are important.
• The role calls for teamwork and the ability to collaborate effectively.
• You must be capable of making well-considered decisions.
• Accountability, trustworthiness, and ethical behaviour are essential.
• Financial awareness and the ability to manage complexity are key.
• The ability to improve work methods and persuade stakeholders is valuable.

Additional information

Education requirement: NQF Level 7 qualification, such as a degree, advanced diploma, postgraduate certificate, or an equivalent credential.

Closing date: 23 June 2026 at 23:59.

This is a full-time onsite position based in Harare, Harare, Zimbabwe.

The source text did not specify the number of vacancies, salary, or start date.

The role is expected to involve working with evidence, case management, reporting, compliance, and investigative support across internal and external stakeholders.

Relevant strengths for success include accountability, action planning, claims and compliance management, financial auditing, management reporting, regulatory review, and investigative analysis.

Old Mutual refers to this as part of its broader story and purpose of building Africa’s future.