Graduate Customer Success

Fospha is dedicated to building the world's most powerful measurement solution for online retail. For over a decade, we've helped teams make smarter decisions with full-funnel marketing insights, forecasting, and optimisation. With Fospha, every team moves faster and grows smarter. ​ 

Trusted by leading brands across three continents, including  Gymshark, Huel and Oh Polly, Fospha manages $4 billion in annual ad spend. ​ 

We're scaling fast across London, Mumbai, and Austin – and we're now looking for Talent to join us across our Customer Success Teams.  

 The Role 

You will join one of our Customer Teams, who are at the heart of the business delivering the best possible experience to our customers. 

• You'll join one of our customer specialist teams and work across customer accounts, becoming a trusted expert in the insight, model, and data quality that sit behind them  

• You'll be responsible for the customer outcomes your team owns — driving action on insight, trust in the model, and confidence in data quality — contributing to customer retention alongside the Account Manager  

• You'll build deep expertise in your specialism and use it to solve real customer problems, turning data into clear recommendations, building trust in our methodology, and keeping data accurate and flowing  

• You'll play your part in onboarding new customers, helping build the foundations — integrations, first insights, and early trust in Fospha's model — that get the team to time-to-value targets  

• You'll identify risks early within your area, such as stalled adoption, data issues, and model pushback, and act on them before they threaten the customer relationship  

• You'll be confident and effective in customer-facing moments relevant to your team, building credibility with both technical and non-technical stakeholders  

• You'll be collaborative, working closely with Account Managers and other specialist teams, feeding customer insight back to Product, and keeping everyone aligned with regular progress updates  

In addition to your core responsibilities, we expect you to be excited by the opportunity Gen AI brings and find new ways of working utilising our Gen AI hub to increase our efficiency 

The Centre of Excellence 

The Centre of Excellence is Fospha's early-careers programme that develops ambitious, high-performing talent through focused training, hands-on experience and cross-functional exposure. Starting in Customer Teams, you'll gain foundational experience while being prepared for future opportunities across the organisation. The programme operates on the following principles: 

• Individual Responsibility from the Get-go: You will quickly be responsible for the success of your work, able to make an individual impact early in your career 

• Work alongside SLT at Leading Businesses: You will be engaging with Senior Leadership and C-Level executives at the leading retail brands, getting exposure to how the top companies operate 

• Become a Customer Facing Expert: You will be working directly with customers, often meeting them in person and developing your ability to create strong interpersonal relationships 

• Cross-Functional Exposure: we