Goods on Hold Operative

About the Role

Join DPD UK in Eastleigh as a Goods on Hold Operative on a permanent or fixed-term contract, earning approximately £25,500 annually. You will be part of a busy, fast-moving operation with a turnover exceeding £2 billion, where a supportive and inclusive culture fosters career advancement and sustainability efforts. Working five days a week, including weekends, you will support depot activities by managing parcels needing special attention.

Responsibilities

• Manage parcels marked as 'goods on hold,' ensuring proper processing and timely resolution.
• Collaborate closely with the Operations Manager to oversee the held parcel process, meeting deadlines and operational targets.
• Maintain accurate documentation for misdirected or mislabeled parcels and resolve any parcel-related customer inquiries effectively.
• Identify parcels that are damaged or opened and move them to the designated area for further inspection.
• Work alongside senior management and security teams to detect and prevent fraudulent activities linked to consignments.
• Perform regular housekeeping checks to maintain a safe and organized environment.

Candidate Profile

• Experience in fast-paced administrative environments, ideally in warehousing or customer service roles.
• High attention to accuracy, self-drive, and excellent organizational skills.
• Strong verbal and written communication skills for handling customer interactions directly and over the phone.
• Proficiency in Microsoft Office applications.
• Heightened attention to detail and awareness of security protocols.
• Embody DPD’s core values of Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability.

Additional Information

• Benefits include holiday trading options, enhanced maternity/paternity packages, free life insurance (4x salary) upon pension enrollment, complimentary onsite parking, and health kiosks at all locations.
• Discounted shopping from numerous retailers, including supermarket savings up to 5%.
• Milestone days off to celebrate personal occasions with family and friends.
• Free eye tests and financial support for glasses for employees using screens regularly.
• Strong commitment to career development with multiple opportunities for promotion within the company.

DPD UK is committed to inclusivity as a Valuable 500 company and a Disability Confident Employer. Join us to contribute to a world-class delivery service while growing your career in a supportive environment.