Global Vice President of Customer Management

Position Summary

We are looking for a seasoned and customer-centric Global Vice President of Customer Management to oversee our worldwide customer management operations. This executive position involves forming and implementing strategies for customer engagement, enhancing relationships with major corporate clients, promoting customer retention and revenue expansion, and ensuring superior customer experiences globally.

Key Responsibilities

• Design and implement a global customer management strategy that supports business goals and expansion plans.
• Lead international customer management teams to provide exceptional customer service in all markets.
• Establish and sustain executive-level partnerships with important enterprise customers, strategic collaborators, and stakeholders.
• Promote initiatives focused on customer retention, account growth, renewals, and loyalty.
• Track customer satisfaction, Net Promoter Score (NPS), customer health indicators, and operational KPIs to pinpoint areas for enhancement.
• Collaborate with Sales, Customer Success, Product, Marketing, Finance, and Operations to ensure integrated customer lifecycle engagement.
• Create strategies that boost customer lifetime value, cross-selling, and long-term profitability.
• Handle senior-level customer escalations promptly and effectively to resolve complex business challenges.
• Develop and apply customer management policies, governance structures, and best practices to optimize operational efficiency and service delivery.
• Recruit, nurture, and develop distinguished global customer management leaders while encouraging teamwork, responsibility, and continuous growth.

Requirements and Qualifications

• Minimum of 10 years progressing through leadership roles in Customer Management, Customer Success, Account Management, Client Services, or comparable executive positions.
• Documented success managing global customer-facing teams and enterprise client relationships.
• Exceptional skills in leadership, strategic planning, negotiation, and executive communications.
• Proven track record of enhancing customer retention, satisfaction, and revenue growth.
• Experience leading multicultural, cross-functional teams in multinational or global organizations.
• Competency in CRM systems such as Salesforce, Microsoft Dynamics 365, HubSpot, or equivalent platforms.
• Bachelor's degree in Business Administration, Marketing, Management, Communications, or closely related field.
• An MBA or advanced business degrees are strongly advantageous.

Preferred Expertise

• Expertise managing enterprise accounts across multiple countries and global customer initiatives.
• Advanced analytical abilities involving customer analytics, dashboard use, and leveraging performance data to inform decisions.
• Specialized knowledge in Customer Success, Customer Experience (CX), Account Management, and strategic relationship management.
• Commercial insight into revenue growth facilitation, renewals, and contract negotiations.
• Outstanding stakeholder management, leadership, conflict resolution, and decision-making skills.
• Experience executing digital customer engagement strategies, optimizing CRM, and managing customer lifecycle programs.

Compensation and Benefits

• Competitive executive salary package.
• Performance-driven bonuses and long-term incentives.
• Health, dental, and vision insurance coverage.
• Paid vacation and recognized company holidays.
• Opportunities for executive leadership development and career progression.
• Dynamic, innovative, and globally oriented workplace culture.