Global SVP, Retail Excellence & Go-To-Market

Overview

Our client is a globally acclaimed luxury fashion brand celebrated for its unique design vision, impeccable craftsmanship, and strong worldwide reputation. Supported by one of the top luxury conglomerates, the company is poised for significant international expansion and is committed to establishing elite retail operations to support this growth phase.

Role Summary

Reporting to the CEO, the Global SVP, Retail Excellence & Go-To-Market will spearhead the development and implementation of the retail excellence strategy globally. This encompasses client engagement, CRM systems, training programs, retail operations, go-to-market strategies, and performance oversight in North America, Europe, and Asia. This prominent executive role suits a leader skilled in building organizations, creating scalable operational frameworks, and ensuring consistent strategic execution across an international luxury retail network.

Key Responsibilities

• Design and drive a comprehensive global Retail Excellence framework across diverse markets.
• Establish scalable CRM and clienteling strategies focused on enhancing customer acquisition, loyalty, and lifetime value.
• Develop and implement global retail capability-building initiatives, training programs, and certification to ensure a uniform luxury client experience worldwide.
• Formulate the global go-to-market strategy for product launches and major commercial campaigns in collaboration with Merchandising, Marketing, Visual Merchandising, Omnichannel, and regional leaders.
• Lead retail operations to promote operational excellence, efficiency, and consistent standards across all stores globally.
• Create and manage KPI systems and business intelligence tools to transform performance data into actionable commercial strategies.
• Collaborate with executive leadership to establish scalable governance, operational models, and cross-functional coordination supporting sustained global expansion.

Qualifications & Experience

• Over 15 years in leadership roles within luxury retail or other customer-centric premium sectors.
• Proven success directing functions such as Retail Excellence, Performance, Operations, CRM, Clienteling, Go-to-Market initiatives, or Retail Transformations.
• Expertise in creating scalable operating models, governance frameworks, and building organizational capabilities in complex global settings.
• Strong commercial insight combined with analytical skills to design effective KPI and performance measurement systems.
• Experience influencing senior executives and leading large-scale cross-functional change in matrixed international corporations.
• Preferably with leadership exposure across multiple global regions.

Ideal Profile

The ideal executive is a strategic architect who merges commercial insight with operational rigor. They possess a history of establishing scalable retail excellence functions that uplift client interaction, operational productivity, and overall organizational success, thriving in dynamic environments focused on growth and transformation.

Compensation

This executive position offers a base salary of $300,000 annually, complemented by performance-based bonuses and long-term incentives.