General Manager, Viber Pay

About Rakuten Viber and Viber Pay

Rakuten Viber is among the world’s widely used messaging apps, offering a chance to impact millions globally as it evolves into a super-app. Its mission is to simplify lives by fostering meaningful connections across personal, business, and passion-driven interactions.

Viber Pay is the integrated payment system within Viber, allowing users to send money and conduct transactions seamlessly inside the app without needing third-party financial services. This role involves leading the creation and growth of this digital payments platform on one of the largest messaging platforms worldwide.

Key Responsibilities

• Take full ownership of Viber Pay's profit and loss, including revenue, expenses, and vital business KPIs.
• Define and execute strategies for user acquisition, product enhancements, and market expansions.
• Lead and cultivate the Viber Pay team, driving high performance, accountability, and a strong organizational culture.
• Collaborate closely as a member of the executive leadership team reporting directly to Viber's CEO.
• Oversee product and marketing initiatives to create features that promote active payment usage within Viber’s user ecosystem.
• Manage strategies for acquiring and engaging users to transform Viber reach into consistent payment activity.
• Drive new market entries including ensuring compliance with regulatory and operational requirements.
• Coordinate with cross-functional teams including design, DevOps, architecture, legal, and finance to achieve business goals.
• Maintain relationships with regulatory bodies and compliance partners to meet industry standards.

Candidate Qualifications

• At least 10 years in senior leadership roles within neo-banking, consumer banking apps, or standalone fintech products.
• Proven experience managing complete P&L responsibility and delivering business results.
• Ability to lead across product development, engineering, and marketing functions.
• Experience in building and sustaining high-performing, motivated teams.
• Strong consumer growth expertise demonstrated by developing payment habits in B2C financial products.
• Highly data-oriented, adept at defining critical metrics, analyzing funnel and retention data, and using insights for decision-making.
• Based in London and able to work onsite.

Preferred Experience

• Background in regulated payments environments such as Payment Institutions (PI), Electronic Money Institutions (EMI), or Payment Service Providers (PSP).
• History of scaling operations across multiple countries or international markets.
• Leadership experience within larger technology companies managing dedicated business units.
• Familiarity with messaging platforms or super-app ecosystems is advantageous.